Customer Service Representative
3 weeks ago
Description
- Answer customer concerns and questions in a timely manner.
- Provide information to customers about services offered by Sumitomo.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Communicate with customers and receive necessary documents to receive orders for Exchange or for Repair.
- Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, returns, and warranties
- Refer new sales opportunities to Sales team.
- Answer customer calls and direct them to other departments as needed.
- Set up new customer accounts and maintain customer database in ERP system
- Respond to customer queries in a timely manner.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Issue RMA numbers as needed.
- Request PO amendments as needed and communicate closely with Supervisors.
- Process order entry and shipment in Epicor.
- Act as a liaison between customer and Sumitomo.
- Assist Accounting department to resolve any payment issues.
- Collect and maintain customer data as needed.
- Provide support in the absence of Quality Support Coordinator/Shipping.
- Assist in creating international shipping documents.
- Handle customer complaints, work closely with Sales and Quality team, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Work closely with the Production team to communicate customer requirements and to enhance On Time Delivery and Customer Satisfaction.
- Work closely with Production Coordinator to order necessary parts to meet customer's due date.
- Work closely with other SHIG team members as necessary.
- Improve productivity by reviewing overall work process
- Ensure compliance with SCAI QMS
- Work to improve cost effectiveness of SCAI processes and procedures
- Implement DIONS - Dispose, Identify, Organize, Neatness, Self-Discipline
- Build customer relationships
- Expedite workflow to enhance On-time delivery rate and Customer Satisfaction.
- Implements corrective actions to satisfy clients
Hours:
Monday-Friday 8am-5pm
Skills & Qualifications
- Minimum five years previous experience working in a customer service environment.
- Possesses the ability to be flexible with duties and responsibilities as necessary.
- Must have experience and comprehensive knowledge of Microsoft Office Suites such as Microsoft Word, Excel, PowerPoint and Outlook.
- ERP experience is preferred
Pay and Benefits
The pay range for this position is $25.00 - $26.00
- Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Bartlett,IL.
Application Deadline
This position will be accepting applications until Dec 19, 2024.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
-
Customer Service Representative
5 days ago
Bartlett, Illinois, United States Circle K Stores, Inc. Full timeCircle K Stores, Inc. is looking for a highly motivated and customer-focused individual to join their team as a Customer Service Representative in Bartlett, Illinois. Estimated Salary: $15-$18 per hour. This role offers flexibility in scheduling, allowing the right candidate to balance work and personal life. As a Customer Service Representative, you will be...
-
Customer Service Representative
6 days ago
Bartlett, Texas, United States Sunrise Pontiac at Wolfchase Full timeJob OpportunityWe are seeking a Customer Service Representative to join our sales team at Sunrise Pontiac at Wolfchase. As a key member of our team, you will play a crucial role in building strong relationships with customers and driving sales growth.Salary: $58,000 - $80,000 per yearKey Responsibilities:Sales of new and used vehiclesMeeting and exceeding...
-
Cashier and Customer Service Representative
6 days ago
Bartlett, Texas, United States Wal-Mart Stores , Inc. Full timeAbout the RoleAs a Cashier and Customer Service Representative, you will play a critical role in ensuring that our customers receive exceptional service and support. Your primary responsibility will be to process transactions efficiently and accurately while providing a positive experience for each customer.You will also be required to handle cash and...
-
Customer Service Representative
2 weeks ago
Bartlett, Texas, United States Get Fresh Produce Full timeJob TitleCustomer Service Representative - Fresh Produce SpecialistAbout the RoleWe are seeking a highly skilled and experienced customer service representative to join our team at Get Fresh Produce. As a customer service representative, you will be responsible for providing exceptional customer service to our clients via phone, email, and in-person.Key...
-
Customer Service Representative
4 weeks ago
Bartlett, United States TEKsystems Full timeJob DescriptionJob DescriptionDescription• Answer customer concerns and questions in a timely manner.• Provide information to customers about services offered by Sumitomo.• Build sustainable relationships and trust with customer accounts through open and interactive communication.• Communicate with customers and receive necessary documents to receive...
-
Customer Service Representative
5 days ago
Bartlett, Texas, United States Wal-Mart Stores , Inc. Full time**Company Overview:**Wal-Mart Stores, Inc. is a leading retailer dedicated to providing excellent customer service. Our commitment to helping customers saves them money and time.**Estimated Salary:** $18-$24 per hour**Job Description:**Cashiers will play a major role in creating a positive customer experience by greeting, thanking, and assisting customers...
-
Customer Service Representative
5 days ago
Bartlett, Illinois, United States Michelle Twitchell - State Farm Agent Full time**Job Title:** Receptionist - State Farm Agent Team Member**Company Overview: We are a dynamic team of insurance professionals based in Illinois, serving surrounding states with flexible scheduling and a supportive work environment.Our mission is to provide top-notch service to our clients while fostering growth and collaboration within our community. If...
-
Customer Service Representative
4 weeks ago
Bartlett, Illinois, United States Arachas Group Full timeJob OverviewThe Arachas Group is seeking a highly skilled and organized Front Desk Coordinator to join our team. As a key member of our operations, you will be responsible for providing exceptional customer service, managing office administration tasks, and ensuring a seamless experience for clients and staff.
-
Insurance and Financial Services Representative
2 weeks ago
Bartlett, Illinois, United States Dutch Van Rossum - State Farm Agent Full timeAbout Our AgencyDutch Van Rossum - State Farm Agent is a dynamic and growing agency seeking a highly motivated and customer-focused individual to join our team. As a representative, you will be responsible for establishing and maintaining strong relationships with our clients, providing exceptional customer service and support. This is an excellent...
-
Financial Service Representative
1 week ago
Bartlett, Texas, United States Disability Solutions Full timeAssociated Bank is seeking a Financial Service Representative to join our team in Wisconsin, Illinois, or Minnesota. As a member of our banking team, you will work directly with customers to provide exceptional service and support, while also learning and growing with our company.The ideal candidate will have 2-4 years of customer-facing sales and/or service...
-
Customer Service Ambassador
3 weeks ago
Bartlett, Illinois, United States TEKsystems Full timeJob OverviewThis role focuses on delivering exceptional customer experiences through timely and accurate responses to inquiries. The ideal candidate will possess excellent communication skills and be able to work effectively in a fast-paced environment.About the RoleWe are seeking a skilled Customer Service Representative to join our team. This position...
-
Customer Service Associate
7 days ago
Bartlett, Illinois, United States Dutch Van Rossum - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to fill the position of Customer Service Associate at Dutch Van Rossum - State Farm Agent. As a Customer Service Associate, you will play a key role in providing exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesRespond to...
-
Customer Service Associate
3 weeks ago
Bartlett, United States Par Mar Oil Company Full timePosition: Customer Service Associate Reports to: Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to teamwork, good communication skills and can adaptable well to change.Customer Service Associates are responsible...
-
Customer Service Expert
5 days ago
Bartlett, Texas, United States Walmart Full timeJob OverviewWe are seeking a highly skilled Customer Service Expert to join our team at Sam's Club in Bartlett, TN. As a key member of our front-end team, you will play a vital role in ensuring a positive shopping experience for our members. Your exceptional customer service skills and ability to work in a fast-paced environment will make you a valuable...
-
Business Development Representative
6 days ago
Bartlett, Texas, United States Morrow Group Full timeWe are the Morrow Group, a large real estate team committed to providing exceptional service to our clients. We are currently seeking a highly motivated Inside Sales Representative to join our rapidly expanding team.About the RoleThis is an excellent opportunity for a sales professional to drive revenue growth and contribute to our company's success. As an...
-
Customer Service Ambassador
2 weeks ago
Bartlett, Illinois, United States Michelle Twitchell - State Farm Agent Full timePosition Overview:We are a dynamic insurance agency based in Illinois, seeking passionate individuals to join our team of seasoned professionals. Our agency has been making waves in the industry since 1990 and offers flexible scheduling, a supportive work environment, and opportunities for growth and collaboration.As part of our team, you will have the...
-
Customer Service Representative
3 weeks ago
Bartlett, United States Dutch Van Rossum - State Farm Agent Full timePosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...
-
Customer Service Representative
3 weeks ago
Bartlett, United States Dutch Van Rossum - State Farm Agent Full timePosition Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow...
-
Insurance Service Representative
1 month ago
Bartlett, Illinois, United States Árachas Group Full timeJob DescriptionWe are looking for a detail-oriented and organized individual with 3+ years of experience in commercial insurance customer service to join our team as a Risk Management Coordinator. In this role, you will assist the Account Managers with changes, audits, and complex certificates, while providing superior customer service to our clients.
-
Sales Representative
1 month ago
Bartlett, United States 2020 Companies Full timeJob DescriptionJob DescriptionJob Type:RegularWork Location:Home Depot 1964 - Bartlett, IL 60103Overview:2020 Companies is now hiring highly passionate, sales-driven brand enthusiasts as Solar Lead Generator. This full-time role is an ideal fit for experienced sales candidates looking to take the next step in retail or provide cost-efficient solutions for...