Dispatch Manager

Dispatch Manager
Norcross, GA
About Us:

Voted a top workplace in Atlanta, Bardi is THE place to work. We are a full-service residential HVAC, Plumbing and Electrical company. We are BBB accredited with an A+ rating. Our team provides homeowners with 5-star residential services, all delivered through a proven, customer-focused service system.

We're looking for an exceptional Dispatch Manager. As a Dispatch Manager, you will work as part of a dynamic and passionate team to ensure the department is consistently providing quality service to all customers at all times. You will manage staff and processes that route and dispatch service calls and do whatever is necessary to achieve team goals.

We Offer:

• Competitive Pay
• Medical, Dental, and Vision benefits packages
• Paid Holidays with no on-call; Paid Vacation
• Short-term/long-term disability insurance
• 401k with company match at 2%
• Paid training, ongoing instruction, and coaching
• Employee appreciation activities and events
• Extra incentive programs and bonuses
• Braves season tickets
• PTO and Insurance benefits start after only 60 days.

Essential Job Functions:

• Oversee all facets of the dispatch department, including a team of dispatch professionals.
• Ensure route and opportunity maximization.
• Manage customer phone calls and organize service calls such that our technicians can move from job-to-job in the most efficient manner possible throughout the day.
• Organize and receive incoming parts and coordinate arrival times of technicians with homeowners.

Requirements:

• Proven track record in managing dispatchers
• Previous HVAC or Plumbing industry experience, preferred
• Previous Experience with Service Titan, preferred
• Outgoing personality that blends well with a fast-paced, goal-driven environment
• Excellent organization and planning skills with exceptional follow-through abilities
• Strong customer service skills (active listening, relationship building, etc.)
• Computer knowledge including Microsoft Office Suite
• Able to pass a criminal background check and drug screen

At Bardi you'll be working with a great team that takes pride in "Creating Comfort with Excellent Service" for its clients. We respect the talents each individual brings the Company to help us reach our common goals, and we have fun getting there

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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