Front Desk Agent

4 weeks ago

Alexandria, United States Aimbridge Hospitality Full time

Job Summary

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities

QUALIFICATIONS:

* High School diploma or equivalent required; College course work in related field helpful.
* Experience in a hotel or a related field preferred.
* Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
* Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
* Must be able to convey information and ideas clearly.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must work well in stressful high pressure situations.
* Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
* Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
* Must be able to work with and understand financial information and data and basic arithmetic functions.
* Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
* Ability to read comprehend and write simple instructions and/or short correspondence and memos
* Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
* An operational knowledge of Microsoft Office suite
* Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
* Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
* Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

*
* Approach all encounters with guests and associates in a friendly service oriented manner.
* Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
* Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
* Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
* Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
* Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
* Handle requests for information mail and messages in an efficient and courteous manner.
* Answer guest inquires about hotel service facilities and hours of operation.
* Answer inquiries from guests regarding restaurants transportation entertainment etc.
* Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
* Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
* Obtain all necessary information when taking room reservations and follow rate quoting scenario.
* Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
* Have knowledge of and assist in emergency procedures as required.
* Handle check-ins and check-outs in a friendly efficient and courteous manner.
* Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
* Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
* Use proper two-way radio etiquette at all times when communicating with other associates.
* As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
* Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
* Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Property Details

Blending elegance and comfort in the exclusive Carlyle section of Alexandria's Old Town, this hotel offers luxurious accommodations, and first-class amenities, only a short distance from the sites of Washington, D.C.

The Westin Alexandria is ideally located only 3 blocks from the King Street metro station, allowing guests to easily explore the surrounding area. Ronald Reagan National Airport and Interstate 495 are also nearby.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

* Now offering Daily Pay Ask your Recruiter for more details
* Medical, Dental, and Vision Coverage
* Short-Term and Long-Term Disability Income
* Term Life and AD&D Insurance
* Paid Time Off
* Employee Assistance Program
* 401k Retirement Plan

  • Front Desk Agent

    2 months ago

    Alexandria, United States La Quinta InnAlexandria Full time

    Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation Job Summary ** Hotel Front Desk Experience required.** We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and...

  • Front Desk Agent

    1 month ago

    Alexandria, United States La Quinta InnAlexandria Full time

    Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation Job Summary ** Hotel Front Desk Experience required.** We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and...

  • Front Desk Agent

    2 months ago

    Alexandria, United States La Quinta InnAlexandria Full time

    Job DescriptionJob DescriptionBenefits/PerksFlexible SchedulingCareer Advancement OpportunitiesCompetitive CompensationJob Summary** Hotel Front Desk Experience required.**We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes,...

  • Front Desk Agent

    3 weeks ago

    Alexandria, United States La Quinta InnAlexandria Full time

    Job DescriptionJob DescriptionBenefits/PerksFlexible SchedulingCareer Advancement OpportunitiesCompetitive CompensationJob Summary** Hotel Front Desk Experience required.**We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes,...

  • Front Desk Agent

    2 months ago

    Alexandria, United States Sage Hospitality Group, LLC Full time

    Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest co Front Desk, Agent, High School, Reservations, Customer Service, Hotel

  • Front Desk Agent

    4 weeks ago

    Alexandria, United States Dimension Development Full time

    **Company**: Dimension Hospitality Dimension is a growth-oriented and quality-driven hospitality company filled with ambitious, talented people. Our work is guided by a strong sense of loyalty to our associates, guests and owners. And we believe that superior guest experiences are the key to superior results. We develop, acquire and manage successful...

  • Front Desk Agent

    2 weeks ago

    Alexandria, United States MCR Hotels Full time

    Front Desk Agent Courtyard Alexandria, 3830 Alexandria Mall Drive, Alexandria, Louisiana, United States of America Req #6651 Wednesday, May 15, 2024 The Front Desk Agent at Courtyard by Marriott, Alexandria is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.  ...

  • Front Desk Agent

    4 weeks ago

    Alexandria, United States Lorien Hotel & Spa Full time

    Property Description: Lorien Hotel and Spa is a luxurious boutique hotel located in the heart of Old Town Alexandria, Virginia, offering a unique and exciting opportunity for job applicants looking to further their career in the hospitality industry. Our hotel is known for its elegant design, upscale amenities, and unparalleled guest service. As a team...

  • Front Desk Agent

    4 weeks ago

    Alexandria, United States Davidson Hospitality Group Full time

    Property Description Lorien Hotel and Spa is a luxurious boutique hotel located in the heart of Old Town Alexandria, Virginia, offering a unique and exciting opportunity for job applicants looking to further their career in the hospitality industry. Our hotel is known for its elegant design, upscale amenities, and unparalleled guest service. As a team...

  • Front Desk Agent

    3 weeks ago

    Alexandria, United States Davidson Hospitality Group Full time

    Property Description Lorien Hotel and Spa is a luxurious boutique hotel located in the heart of Old Town Alexandria, Virginia, offering a unique and exciting opportunity for job applicants looking to further their career in the hospitality industry. Our hotel is known for its elegant design, upscale amenities, and unparalleled guest service. As a team...

  • Front Desk Agent

    3 weeks ago

    Alexandria, United States Lorien Hotel & Spa Full time

    Property Description: Lorien Hotel and Spa is a luxurious boutique hotel located in the heart of Old Town Alexandria, Virginia, offering a unique and exciting opportunity for job applicants looking to further their career in the hospitality industry. Our hotel is known for its elegant design, upscale amenities, and unparalleled guest service. As a team...

  • Front Desk Agent

    4 weeks ago

    Alexandria, United States Davidson Hospitality Group Full time

    Lorien Hotel and Spa is a luxurious boutique hotel located in the heart of Old Town Alexandria, Virginia, offering a unique and exciting opportunity for job applicants looking to further their career in the hospitality industry. Our hotel is known for its elegant design, upscale amenities, and unparalleled guest service. As a team member, you will have the...

  • Front Desk Agent

    3 weeks ago

    Alexandria, United States Davidson Hospitality Group Full time

    Lorien Hotel and Spa is a luxurious boutique hotel located in the heart of Old Town Alexandria, Virginia, offering a unique and exciting opportunity for job applicants looking to further their career in the hospitality industry. Our hotel is known for its elegant design, upscale amenities, and unparalleled guest service. As a team member, you will have the...

  • Front Desk Agent

    2 weeks ago

    Alexandria, United States Lorien Hotel & Spa Full time

    Property Description: Overview: Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to...

  • Front Desk Agent

    2 weeks ago

    Alexandria, United States Residence Inn Alexandria Old Town South at Carlyle Full time

    **_Seeking outgoing guest service professionals to join our AWESOME TEAM for IMMEDIATE HIRE. If you thrive in a fast-paced environment, and have superb multi-tasking abilities, APPLY NOW!_**: **Perks**: Management Development Program, TEAM discounts and more! As **_Guest Service Agent _**you will be a crucial asset to our _innovative_ TEAM, creating lasting...

  • Front Desk Agent

    4 weeks ago

    Alexandria, United States MCR Hotels Full time

    The Front Desk Agent at Courtyard by Marriott, Alexandria is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue...

  • Front Desk Agent

    2 weeks ago

    Alexandria, United States MCR Hotels Full time

    The Front Desk Agent at Courtyard by Marriott, Alexandria is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue...

  • Front Desk Agent

    3 weeks ago

    Alexandria, United States MCR Hotels Full time

    The Front Desk Agent at Courtyard by Marriott, Alexandria is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue...

  • Front Desk Agent

    3 weeks ago

    Alexandria, United States Residence Inn Alexandria Old Town South at Carlyle Full time

    As Guest Service Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member...

  • Front Desk Agent

    3 weeks ago

    Alexandria, United States Residence Inn Alexandria Old Town South at Carlyle Full time

    As Guest Service Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member...