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Seasonal Greeter/Server Assistant- Shor

4 months ago

San Diego, United States Hyatt Hotels Corp. Full time

Join our team at Hyatt Regency La Jolla at Aventine, where you'll be immersed in the vibrant atmosphere of San Diego's stunning beach locale. Newly redesigned spaces, inspired by the natural beauty and coastal vibe of La Jolla Cove, will have you feeling energized every day. The hotel's location allows guests to explore the shoreline or indulge in shopping and dining near UC San Diego, La Jolla, and UTC Westfield. On-site, guests can enjoy activities like our junior Olympic-size pool, private cabanas, tennis courts, and cozy oversized fire pits. We are looking for exceptional talent to share these experiences with our guests.

Greeter/Server Assistants are responsible for welcoming and creating the first impression for guests. These individuals have the ability to influence the overall restaurant experience by their interactions that include providing table accommodations and offering menu recommendations.

* Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
* Bus tables or retrieve trays and/or carts from guest rooms.
* Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.
* Ensure food is stored at correct temperature.
* Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotation stock.
* Complete prep in advance as required by supervisor,
* Responsible for the sanitation of the kitchen and food preparation areas.
* Follow safe food handling and service practices at all times.
* Responsible for food service set up and break down.
* Restock any necessary items during service hours.
* Ensures the delivery of brand promise and provides exceptional guest service at all times.
* Provides excellent service to guests and internal customers in other departments as appropriate.
* Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
* Maintains positive guest and colleague interactions with good working relationships.
* Establishes a rapport with guests maintaining good customer relationships.
* Ensures that brand standards have been implemented.
* Responds to the results of the brand standard Audit and ensures that the relevant changes are implemented.
* Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
* Fully conversant with all aspects of the Infrasys System.
* Performs the function of cashier as required.
* Maintains par stocks of all equipment and guest supplies as required.
* Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
* Have a thorough knowledge and understanding of all Food and Beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
* Works in a supportive and flexible manner with other departments in line with our purpose.
* Support the hotels target for NPS and customer service.
* Support the implementation of our purpose, demonstrating and reinforcing Hyatt's values, Hyatt regency guiding principle and leadership profile.

The hourly rate for this position is $20.50/hr

Hyatt has a very competitive benefit package for colleagues, which may include:

* Complimentary or Discounted hotel room nights
* Unlimited colleague and friends & family discounted room rates
* Bereavement and jury duty pay
* Vacation, sick, new child leave
* Medical, dental and vision Insurance, discounted prescriptions
* 401(k) w/ match
* Direct deposit
* Colleague meals

Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

* Flexible availability including weekends and holidays
* Good communication skills
* Ability to lift, push, pull a moderate amount of weight