Member Experience Associate

1 week ago

Woodland, United States AAA Northern California, Nevada and Utah Insurance Exchange Full time

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

* Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
* 401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period
* Benefits - Medical, Dental, Vision, wellness program and more
* Paid Holidays
* Paid Time Off - Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
* Collaborative Environment - AAA will value your contribution to providing exceptional service to our members
* Free AAA Classic Membership
* AAA Product Discounts
* Tuition Reimbursement Program

Additional Details: Competitive hourly base + commissions

.

Summary

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service and meeting needs and expectations to those that visit or call our branches. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications.

Essential Functions

* Performs fundamental customer interactions that include member services and product sales; Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to:
* Member Experience
* Member Services
* Concierge
* DMV
* Auto Travel
* Unlicensed Insurance Services
* Smart Home Security
* Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.


* Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership. Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.
* This is an onsite position located in Woodland California (M-F in office and weekends off).

Knowledge/Skills/Abilities

* Customer Service: Demonstrates professional and friendly attitude, provides problem solving resolution; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.
* Sales: Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence
* Technical: Must be proficient with multiple computer systems and applications. Strong knowledge of all AAA products, services, and operations and must demonstrate fiduciary accountability.
* Operational Excellence: Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end to end flow meet objectives; engage in daily activities to meet larger purpose and goals.

Education & Experience / Licenses & Certification

* Minimum Qualifications
* High School Diploma/GED
* 1-3 years of work experience with a preference for sales or customer service-focused positions including work in sales, hospitality, insurance, retail, service industry, call centers, or fast paced office environments
* Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement
* Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
* Teamwork - Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First


* Preferred Qualifications
* Experience working with sales and service standards and goals or thresholds
* Spanish bilingual preferred



Work Environment/Physical Requirements

* This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spend using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves of a personal computer.
* May travel by car, plane or other form of transportation to attend business meetings or conferences.
* May be required to work in one or more locations in a defined service area.
* Must be flexible with work shifts. Must be able to work Saturdays.

#CIN_RX

* This role is subject to an incentive plan. We expect most employees to earn between $270 - $3,500 annually in incentives, contingent on performance

  • Experience Associate

    6 days ago

    Woodland, California, United States AAA Northern California, Nevada and Utah Insurance Exchange Full time

    About Us">We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We strive to deliver amazing service and help our Members outsmart life's roadblocks.

  • Retail Sales Associate

    2 months ago

    Woodland, United States Big 5 Full time

    Big 5 - 431 Pioneer Ave. - [Store Associate / Team Member] As a Retail Sales Associate at Big 5 you'll: Perform sales and service throughout the store; Ensure a productive shopping experience for all customers; Propose add-on sales to customers; Answer telephones; Provide product descriptions; Retrieve and stock merchandise from storage areas; Clean and...

  • Sales Associate

    2 months ago

    Woodland, United States Walmart Full time

    Walmart - 1250 E Gibson Rd - [Retail Sales / Store Associate / Team Member / from $14 to $26-hr] - As a Sales Associate at Walmart, you'll: Walk up to 5 miles each day while fulfilling online customer orders; Review customer orders, locate and select merchandise on the salesfloor; Ensure customer orders are filled accurately; Smile, greet, and thank...

  • Sales Associate

    2 months ago

    Woodland, United States Walmart Full time

    Walmart - 1486 Dike Access Rd - [Retail Sales / Store Associate / Team Member / from $14 to $26-hr] - As a Sales Associate at Walmart, you'll: Walk up to 5 miles each day while fulfilling online customer orders; Review customer orders, locate and select merchandise on the salesfloor; Ensure customer orders are filled accurately; Smile, greet, and thank...

  • Retail Sales Associate

    2 months ago

    Woodland, United States Harbor Freight Tools Full time

    Job DescriptionA Retail Sales Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and take pride in what you do!Respectful schedules during operating hours of 6am-10pm. The anticipated rate for this position is $21.00 per hour depending on location, knowledge,...

  • Member Services Representative

    1 week ago

    Woodland, United States Snap Fitness Full time

    Job Description: Snap Fitness is seeking an energetic Member Services Representative to join our team. The right candidate will have a passion for fitness, a desire to help and motivate others, and a fun upbeat attitude. This is an incredible position and an opportunity for you to join one of the fastest-growing and most exciting fitness companies in the...

  • Part-Time Sales Associate

    2 weeks ago

    Woodland, United States Famous Footwear Full time

    Famous Footwear - Woodland [Sales Associate / Team Member] As a Sales Associate at Famous Footwear, you'll: Greet customers warmly creating a welcoming environment and building rapport with customers to understand their preferences; Provide personalized assistance throughout the customers shopping experience and address product-related issues promptly and...

  • Cart & Janitorial Associate

    3 months ago

    Woodland, United States Walmart Full time

    Walmart - 215 California St - [Custodian / Cart Attendant / Team Member / up to $23-hr] - As a Cart & Janitorial Associate at Walmart, you'll: Ensure customers have a great first and last impression; Gather carts from the parking lot; Operate equipment to move carts from the parking lot to inside the store; Clean restrooms, salesfloor, and parking lot as...

  • Cart & Janitorial Associate

    3 months ago

    Woodland, United States Walmart Full time

    Walmart - 1250 E Gibson Rd - [Custodian / Cart Attendant / Team Member / up to $23-hr] - As a Cart & Janitorial Associate at Walmart, you'll: Ensure customers have a great first and last impression; Gather carts from the parking lot; Operate equipment to move carts from the parking lot to inside the store; Clean restrooms, salesfloor, and parking lot as...

  • Cart & Janitorial Associate

    3 months ago

    Woodland, United States Walmart Full time

    Walmart - 1486 Dike Access Rd - [Custodian / Cart Attendant / Team Member / up to $23-hr] - As a Cart & Janitorial Associate at Walmart, you'll: Ensure customers have a great first and last impression; Gather carts from the parking lot; Operate equipment to move carts from the parking lot to inside the store; Clean restrooms, salesfloor, and parking lot as...

  • Cart & Janitorial Associate>

    6 months ago

    Woodland, United States Walmart Full time

    Walmart - 215 California St - [Custodian / Cart Attendant / Team Member / up to $23-hr] - As a Cart & Janitorial Associate at Walmart, you'll: Ensure customers have a great first and last impression; Gather carts from the parking lot; Operate equipment to move carts from the parking lot to inside the store; Clean restrooms, salesfloor, and parking lot as...

  • Cart & Janitorial Associate

    1 week ago

    Woodland, United States Walmart Full time

    Walmart - 1486 Dike Access Rd - [Custodian / Cart Attendant / Team Member / up to $23-hr] - As a Cart & Janitorial Associate at Walmart, you'll: Ensure customers have a great first and last impression; Gather carts from the parking lot; Operate equipment to move carts from the parking lot to inside the store; Clean restrooms, salesfloor, and parking lot as...

  • Cart & Janitorial Associate

    1 week ago

    Woodland, United States Walmart Full time

    Walmart - 215 California St - [Custodian / Cart Attendant / Team Member / up to $23-hr] - As a Cart & Janitorial Associate at Walmart, you'll: Ensure customers have a great first and last impression; Gather carts from the parking lot; Operate equipment to move carts from the parking lot to inside the store; Clean restrooms, salesfloor, and parking lot as...

  • Cart & Janitorial Associate

    1 week ago

    Woodland, United States Walmart Full time

    Walmart - 1250 E Gibson Rd - [Custodian / Cart Attendant / Team Member / up to $23-hr] - As a Cart & Janitorial Associate at Walmart, you'll: Ensure customers have a great first and last impression; Gather carts from the parking lot; Operate equipment to move carts from the parking lot to inside the store; Clean restrooms, salesfloor, and parking lot as...

  • Part-Time Sales Associate

    1 day ago

    Woodland, United States Famous Footwear Full time

    Famous Footwear - FAMOUS FOOTWEAR #62944 WOODLAND GATEWAY [Sales Associate / Team Member] As a Sales Associate at Famous Footwear, you'll: Greet customers warmly creating a welcoming environment and building rapport with customers to understand their preferences; Provide personalized assistance throughout the customers shopping experience and address...

  • Cart & Janitorial Associate>

    5 months ago

    Woodland, United States Walmart Full time

    Walmart - 1486 Dike Access Rd - [Custodian / Cart Attendant / Team Member / up to $23-hr] - As a Cart & Janitorial Associate at Walmart, you'll: Ensure customers have a great first and last impression; Gather carts from the parking lot; Operate equipment to move carts from the parking lot to inside the store; Clean restrooms, salesfloor, and parking lot as...

  • Seasonal Associate

    2 weeks ago

    Woodland, United States Famous Footwear Full time

    Famous Footwear - FAMOUS FOOTWEAR #62944 WOODLAND GATEWAY [Retail Sales / Team Member] As a Seasonal Associate at Famous Footwear, you'll: Ensure daily store tasks (pricing, shipment processing, fulfillment and inventory) are dialed in, keeping the store running like a tightly laced sneaker; Deliver clear, concise and timely communications to the entire...

  • Guest Service Team Member

    2 months ago

    Woodland, United States Wingstop Full time

    Wingstop - 9 Main St Ste 103 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Sales Associate

    4 weeks ago

    Woodland, Washington, United States Walmart Full time

    Job Summary:As a Sales Associate at Walmart, you will be responsible for providing excellent customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Walk up to 5 miles each day while fulfilling online customer ordersReview customer orders, locate and select merchandise on the salesfloorEnsure customer orders are...

  • Sales Associate

    2 months ago

    Woodland Hills, United States United Pacific Full time

    United Pacific - 5960 Canoga Ave. [Retail Associate / Team Member] As a Sales Associate, you will: Assist in the operation of the facility in a safe, customer-focused, and profitable manner; Perform various duties including: Daily cash handling, lighting/fixtures cleaning & maintenance, and ensuring the security of all inventory and currency; Learn to...