Hospitality Supervisor

3 weeks ago

Waterloo, United States Caesars Entertainment Corporation Full time

JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.

1. Ensure at all times operating principles are being adhered to:

a. Clean - Keep all areas clean and pristine.

b. Safe - Follow all safety policies and procedures.

c. Friendly - Get to know our guests and build genuine relationships with them.

d. Fun - Have fun Be interactive with all internal and external guests while maintaining professional standards.

2. Use the "WE CARE" formula to deliver the best experience to our guests:

1. Welcome - We treat strangers like friends and friends like family.

2. Excited - We are enthusiastic and eager. We perform at a level that exceeds guest expectations.

3. Comfortable - We provide a safe, relaxing and inviting environment.

4. Appreciated - We recognize the full value of our guests.

5. Respected - We see and value the uniqueness in each guest and approach each guests needs with dignity and integrity.

6. Entertained - We strive to deliver a valuable, enjoyable and delightful experience.

3. Adhere to department service standards of all hotel areas.

4. Interact with all guests and employees to positively affect interactions with guests and employees, and demonstrate resiliency to deal with difficult situations in all types of business conditions. Work effectively and courteously with fellow employees.

5. Responsible for the daily supervision and performance of the Hotel Front Office, Coat Check, Gift Shop, PBX, and Transportation on a shift basis to ensure exemplary guest satisfaction.

6. Maintains awareness of how each employee interacts with internal and external guests. Coaches, counsels and mentors as needed to develop staff while providing exemplary guest service.

7. Performs and reviews on-the-job training for all employees within Hotel Front Office, Coat Check, Gift Shop, and Transportation areas to ensure staff receives adequate guidance, resources, and information for adequate job performance through departmental training.

8. Must have a working knowledge of all areas of the Hotel Front Office, Coat Check, Gift Shop, and Transportation and each position in order to cover any shift.

9. Assists management in interviews, hiring, evaluations, and coaching and counseling to develop employees and build a cohesive team that will provide superior service to the guest.

10. Completes and maintains inventories of Hotel Front Office, Coat Check, Gift Shop, Housekeeping and Transportation supplies as directed by manager, maintaining an established par level to ensure the department has all supplies needed.

11. Completes all company-required training within designated time frames.

12. Performs other duties as assigned.

PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT

The physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical Demands:

Ability to move effectively and efficiently around all areas to effectively monitor and support employees.

Mental Demands:

Able to perform assigned duties under frequent time pressures in an interruptive environment.

Able to read, write, and understand complex instructions and communicate them to employees in a way that can be easily interpreted.

Availability to work 24 hours a day, 7 days a week, varied work schedules and holidays.

Multi task.

Use all equipment associated with the position, including, but not limited to, Hotel LMS System, CMS, Rainmaker, Micros, Lodgenet, Onity, and Valet systems.

Review and comprehend hotel reports, and other necessary documentation.

Communicate effectively with guests and all levels of employees, including responding to guest comments and complaints.

Work Environment: Ability to work in a brightly lit, smoke filled casino environment with above average noise levels.

MINIMUM QUALIFICATIONS

Education: None Required

Training/Experience:

1-2 Years in hospitality or casino

Job Knowledge:

Sound working knowledge of the hotel industry and understanding of how the hotel is a strong support system for the casino.

Demonstrated knowledge of policies and procedures of hotel areas, as well as knowledge of the hotel housekeeping areas.

Other:

Must be able to obtain and maintain valid gaming license. Must be able to receive and maintain all required certification.

Must complete all required company training.

Must have a valid Chauffer's license.

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