Customer Service Representative

5 days ago


Liberty, United States Climate Control Heating Cooling & Plumbing Full time
Detailed Responsibilities:
  • Answer incoming calls and offer appointment windows with requested lead time.
  • Maintain a required call count to meet daily, weekly, and monthly quotas.
  • Maintain complete and accurate information in the client database.
  • Work with Dispatch to schedule service calls and debrief technicians.
  • Promptly reports unresolved issues or complaints to the appropriate leader.
  • Provide assistance to other team members to achieve department and company goals.
  • Ensure Club Memberships are renewed and preventative maintenance appointments are scheduled for technicians.

Position Responsibilities
  • Instill a fun and nurturing culture with Climate Control's principles, Core Values, and Core Purpose
  • Participate in all company-sponsored training
  • All other duties, as assigned by Manager
  • Maintain a thorough knowledge of Climate Control's products and services.

Requirements

Essential Skills and Experience

  • Minimum of 2 years prior experience in a call center.
  • Ability to read a map and geographical knowledge of service area.
  • Intermediate computer skills.
  • Exceptional customer service skills
  • Keen ability to work accurately, efficiently, and manage multiple tasks
  • Excellent organizational skills and attention to detail.
  • Committed adherence and enforcement of the company's core values and core purpose.

Benefits

We provide the following compensation package:
  • Competitive pay structure
  • 401k and Roth 401k with company match
  • Affordable Health Insurance, Dental and Vision plans
  • Ongoing training
  • Vacation time
  • Paid Holidays and Birthday


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