See more Collapse

Guest Experience Lead | Bradley Fair

1 month ago

Wichita, United States Lululemon Athletica Inc Full time

Location: United States of America

State/Province/City: Kansas

City: Wichita

Business Unit: Store

Time Type: Full-time

Back

Apply

Share

*
*
*

Description & Requirements

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets. Guest Experience Leads provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor.

Core Responsibilities of the Job

* Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
* Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable).
* Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
* Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
* Open and close the store in accordance with the opening and closing procedures.
* Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
* Participate in the store's hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
* Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
* Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Job Requirements

Eligibility

* Must be legally authorized to work in the country in which the store is located
* Must have the ability to travel to assigned store with reliable transportation methods

Schedule/Availability

* The work schedule can vary based on store needs
* Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
* In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members

Experience

* 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
* Some experience in leading, mentoring, or delegating with others

Job Assets (i.e., nice to have; not required)

* Education: High school diploma/GED/equivalent, or above
* Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)
* For Experiential stores with food/beverage service only: Food safety and/or liquor service certification

What We Look For

* Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
* Integrity: Behaves in an honest, fair, and ethical manner
* Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
* Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
* Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
* Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
* Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
* Interactive Communication: Conveys information effectively and understands information shared while interacting with others

Work Context (e.g., environment, interactions, physical)

* Work involves moving through the store with bright lights and loud music
* Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devices
* Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg)
* For Experiential stores with food/beverage service only: Work may involve using industrial kitchen equipment and exposure to heat in order to prepare food or beverages

Compensation & Benefits Package

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional team performance. The base pay range for this position is from $19.50- $22.43/hour subject to minimum wage in the location. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. This position has a target bonus of an additional $3 per hour, subject to certain requirements and the Company's discretion, bringing the total target compensation range between $22.50- $25.43/ hour.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

* Extended health and dental benefits, and mental health plans
* Paid time off
* Savings and retirement plan matching
* Generous employee discount
* Fitness & yoga classes
* Parenthood top-up
* Extensive catalog of development course offerings
* People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

We have other current jobs related to this field that you can find below

  • Marketing Manager, Bradley Fair

    3 weeks ago

    Wichita, United States WS Development Full time

    Job DescriptionJob DescriptionOverviewWS Development is looking for a Marketing Manager at Bradley Fair in Wichita.The Marketing Manager will work closely with the General Manager (GM) and will be expected to be a leader in developing innovative and impactful marketing strategies for our brand.The Marketing Manager will be responsible for creating and...

  • Marketing Manager

    1 week ago

    Wichita, United States WS Development Full time

    OverviewWS Development is looking for a Marketing Manager at Bradley Fair in Wichita.The Marketing Manager will work closely with the General Manager (GM) and will be expected to be a leader in developing innovative and impactful marketing strategies for our brand.The Marketing Manager will be responsible for creating and managing brand strategy,...

  • Marketing Manager, Bradley Fair

    2 weeks ago

    Wichita, United States WS Development Full time

    Overview WS Development is looking for a Marketing Manager at Bradley Fair in Wichita. The Marketing Manager will work closely with the General Manager (GM) and will be expected to be a leader in developing innovative and impactful marketing strategies for our brand. The Marketing Manager will be responsible for creating and managing brand strategy,...

  • Sales Associate-BRADLEY FAIR

    4 weeks ago

    Wichita, United States L Brands Full time

    Career Development | Daily or Weekly Pay | Tuition-Free Benefits | Fun Stores | Free Product | 40% Discount At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptio Sales Associate, Associate, Sales, Customer Experience, Retail, Benefits

  • Part-Time Property Coordinator

    4 weeks ago

    Wichita, United States WS Development Full time

    Job DescriptionJob DescriptionOverall Position Objectives: The chief responsibility of the Property Coordinator is to provide administrative support to the property management and maintenance teams. Often a first point of contact, the Property Coordinator also provides customer service to customers, tenants, vendors, contractors, and community partners. This...

  • Part-Time Property Coordinator

    4 weeks ago

    Wichita, United States WS Development Full time

    Overall Position Objectives: The chief responsibility of the Property Coordinator is to provide administrative support to the property management and maintenance teams. Often a first point of contact, the Property Coordinator also provides customer service to customers, tenants, vendors, contractors, and community partners. This role is expected to work 20...

  • Fair Lending Officer

    4 weeks ago

    Wichita, United States Larson Maddox Full time

    A growing bank is looking to add a Fair Lending Officer to their team! While reporting to the CCO, this role is responsible for developing, implementing, and administering all aspects of the Banks Fair Lending including various lending product lines. This role sits 5 days in office in Wichita, KS. Responsibilities: Supervise the Banks Fair Lending Policy...

  • Fair Lending Officer

    2 weeks ago

    Wichita, United States Larson Maddox Full time

    Job DescriptionJob DescriptionA growing bank is looking to add a Fair Lending Officer to their team! While reporting to the CCO, this role is responsible for developing, implementing, and administering all aspects of the Bank's Fair Lending including various lending product lines. This role sits 5 days in office in Wichita, KS.Responsibilities:Supervise...

  • Sales Lead

    1 day ago

    Wichita, United States Chico's FAS Part time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.POSITION OBJECTIVE:The Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great...

  • Cafe Manager

    2 weeks ago

    Wichita, Kansas, United States Barnes & Noble Full time

    Cafe ManagerLocationAre you passionate about managing a cafe? We are looking for a Cafe Manager to join our team at a bustling location in Wichita, Bradley Fair. As a Cafe Manager, you will be in charge of ensuring the smooth daily operations of the cafe while delivering top-notch customer service and driving sales goals year-over-year. If you have a...

  • Guest Service Representative/ Sales

    1 week ago

    Wichita, United States European Wax Center Full time

    EASY APPLY - Apply now from your phone or apply in person.As a Guest Service Associate at European Wax Center, you’ll use your expertise to ensure every moment is an opportunity for confidence! We seek a special person who can lead with care and integrity, is committed to delighting our guests, and—of course—having fun while being awesome!We’ll equip...

  • Sales Lead

    4 weeks ago

    Wichita Falls, Texas, United States Chico's FAS, Inc. - Retail Full time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautifulPOSITION OBJECTIVE:The Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer...

  • Sales Lead

    4 weeks ago

    Wichita Falls, Texas, United States Chico's FAS Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.POSITION OBJECTIVE:The Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great...

  • Sales Lead

    4 weeks ago

    Wichita Falls, Texas, United States Chico's FAS, Inc. - Retail Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individualityPOSITION OBJECTIVE:The Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great...

  • Sales Lead

    4 weeks ago

    Wichita Falls, Texas, United States Chico's FAS Full time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.POSITION OBJECTIVE:The Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer...

  • Sales Lead

    4 weeks ago

    Wichita, United States Chico's FAS Part time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.POSITION OBJECTIVE:The Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer...

  • Shift Lead

    4 weeks ago

    Wichita, United States Wichita Pizza Ranch Full time

    Pay Rate: $12.00Who We ArePizza Ranch ®Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch is in the category of a fast-casual restaurant. Our unique concepts specialize in pizza, chicken, salad and dessert buffet, as well as delivery and take out. Our franchise has grown steadily with over 200 locations in fourteen states. What makes...

  • Sales Lead

    4 weeks ago

    Wichita Falls, Texas, United States Chico's FAS Full time

    With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented...

  • Bakesale Retail Baker

    4 weeks ago

    Wichita, United States Thrive Restaurant Group Full time

    Job DescriptionJob DescriptionBakesale Team Member - Bakesale at Bradley FairPay: Average $12/hr including tips.Thrive Restaurant Group is a family-owned business with almost 50 years of success in 15states! Thrive brands include HomeGrown, Bakesale Treat Parlor, Carlos O’Kelly’s Inspired Mex, Modern Market, and Applebee's Neighborhood Grill &...

  • Guest Service and Sales

    4 weeks ago

    Wichita, United States Cracker Barrel Full time

    US-KS-WichitaAs a Guest Service and Sales (GSS) expert, you’ll welcome our guests into the store with a smile and take care of them as they visit our host stand, retail shop, and cash stand.You’ll be the first and last face our guests see, so you must have a “Pleasing People” attitude. From the host stand to cash register and everything in between,...