ED Registration Clerk II

4 weeks ago

Greenfield, United States Hancock Regional Hospital Full time

JOB SUMMARY:

* Maintains and exhibits a professional image to all patients, visitors, physicians and staff in a fast-paced work environment
* Perform a variety of tasks to support all members of the patient care team
* Verify, organize, and maintain all patient records
* Answer phones, route calls as appropriate and communicate messages in a timely manner
* Page/call consulting physicians and or hospitals at ER MD request
* Answer call lights and assist patients as needed
* Coordinate transfers to other hospitals and health facilities including preparing all transfer paperwork and coordinating transport
* Obtain medical records as needed from other health care facilities
* Prepare discharge documentation
* Prepare all charts for admission
* Use critical thinking to organize and separate emergent from regular work flow
* Interviews patients and/or other parties responsible to verify accurate information necessary to complete the Hospital Registration Record and billing of patient accounts,
* Demonstrates the ability to embrace and adapt to change and regularly initiates ideas to improve the efficiency and processes of the department.
* Provides patient and/or responsible party all required forms per departmental procedures
* Maintain burial permits and hospital record of death
* Performs other general clerical and office duties as assigned

QUALIFICATIONS:

JOB SPECIFIC CORE COMPETENCIES:

* Demonstrates strong interpersonal & communication skills
* Demonstrates high organizational skills along with critical care thinking & problem solving
* Demonstrates attention to detail & time management skills
* Demonstrates the ability to interview patients and/or responsible other parties for accurate information necessary to complete the hospital registration record and the billing of patient accounts.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

* Demonstrates the ability to embrace and adapt to change and regularly initiates ideas to improve the efficiency and processes of the department
* Demonstrates skill and abilities to perform all duties listed in the above job summary
* Interviews patients and/or responsible other parties for accurate information necessary to complete the Hospital Registration Record.
* Verifies all information for accuracy when registering and/or preregistering a patient or accessing the computer history file.
* Provides the billing department accurate information for the billing of patient accounts..
* Provides patient and/or responsible party all required forms per departmental procedures.
* Provides and communicates with Nursing Units, Physicians, and ancillary department personnel required information for patient care and accurate patient identification.
* Maintains a high level of knowledge on all applicable coding requirements, insurance requirements, governmental and hospital.
* Performs all duties with HIPAA compliance guidelines

EXPECTED BEHAVIORS:

* Outstanding customer service skills.
* Attentiveness to detail.
* Good communication skills both oral and written.
* Ability to maintain composure under stressful situations.
* Possess a sense of responsibility, initiative, honesty, and confidentiality.

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