2nd Shift Customer Service Representative

3 days ago

Jacksonville, United States CHEP Full time
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You'll be at the frontline of CHEP in a busy, demanding job. Our supply chain team isn't part of our business. It's the heart of our business. And you can be the power behind it. We connect 300,000 supply chains for some of the world's biggest and best-loved brands.

You'll learn new ways of working, with automation and new technology that'll help you get the job done - and work smarter. Your safety is our number one priority. The team will welcome and respect you for who you are. In return, we want you to be hands-on, roll up your sleeves and get stuck in, take responsibility and personal accountability.

Job Description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You'll be at the frontline of CHEP in a busy, demanding job. Our supply chain team isn't part of our business. It's the heart of our business. And you can be the power behind it. We connect 300,000 supply chains for some of the world's biggest and best-loved brands.

You'll learn new ways of working, with automation and new technology that'll help you get the job done - and work smarter. Your safety is our number one priority. The team will welcome and respect you for who you are. In return, we want you to be hands-on, roll up your sleeves and get stuck in, take responsibility and personal accountability.

Job Description

ROLE AND RESPONSIBILITIES

As a customer service representative, the position will manage and coordinate the docks used for incoming and outgoing shipments for the site. This person will coordinate with Shift Leads regarding the moving of pallets, other incoming products, and materials by forklift operators and other material handlers.
  • Arranging administrative items for incoming and outgoing shipment contents and comparing with past history to ensure accuracy.
  • Preparing documents, such as work orders, bills of lading and shipping orders to route materials. Reporting administrative discrepancies.
  • Constant communication with carrier representative to make arrangements and to issue instructions for the shipping and delivery of materials.
  • Corresponding with customer representatives to rectify problems, such as damages, scheduling issues, and pickup dates and times.

QUALIFICATIONS AND EDUCATION REQUIREMENTS
  • High school diploma/equivalent or 2 or more years' experience in a warehouse setting
  • Previous knowledge of Shipping and Receiving
  • Customer service

PREFERRED SKILLS OTHER DUTIES
  • Please note other duties can be assigned based on the needs of the business

Preferred Education

High School

Preferred Level of Work Experience

Not Indicated

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.

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