Installation Manager

4 weeks ago

Hayward, United States Closet World Full time

Come experience a high-energy, fast-paced environment that is both competitive and rewarding Learn about our Industry and soar with the support of a great team We are looking for the best and brightest to join our Company. If you are highly organized, possess great follow and follow through skills and have a passion to lead projects while driving the highest level of service, Closet World is the place for you

Key Responsibilities:

* Provides daily support to installation personnel
* Schedules jobs and services in an effort to maximize install value potential
* Provides training, coaching, counseling and encouragement to installation team
* Leadership and coordination of 5-7 installation personnel and fleet vans which are loaded and deployed daily to residential locations
* Manages all aspects of installation department including managing and leading installers and installer assistants (helpers)
* Manages initial material load and accuracy, van deployment and arrival, complete installation, deposit collection, and ultimate customer satisfaction.
* Schedules and manages each installation and service project from start to finish
* Interacts with customers, designers and the production department
* Places a high emphases on a high level of customer service and accounts receivables
* Travels occasionally off-site to perform client surveys
* Communicates management directives to field staff to ensure compliance
* Follows up on customer satisfaction issues and drives resolution striving for 100% customer satisfaction

Qualifications (Knowledge/Skills/Abilities/Experience)

* 3-5 years experience in a consumer installation environment is highly desired
* Minimum of two years supervisory experience
* Excellent conflict resolution skills
* Skillful management ability to manage and develop people
* Ability to communicate with staff at all levels of the organization
* Must be able to demonstrate superior customer service skills from prior work experiences
* Exceptional organizational, analytical, interpersonal and written/oral communication skills
* Ability to manage staff, responsibilities and priorities in a fast paced environment

Benefits / Perks:

We believe every employee should be recognized and rewarded fairly for a job well done We offer growth potential for motivated individuals, competitive compensation, and full benefits including medical, prescription drug, vision and dental care. Your financial well-being will be supported through our 401(k) retirement investment plan. Furthermore, we offer a challenging but fun work environment with a group of dedicated and passionate employees.

Our employee benefits package includes the following:

* Medical
* Dental
* Vision
* 401(k) Retirement
* Paid Vacation Time
* Paid Holidays
* Life Insurance

Why work here?

"Our brand name is everywhere and helping others get organized improves the quality of their lives. Customers love our product"

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