Hotel Front Desk Agent/Full Time

1 month ago


Bethlehem, United States Hotel Bethlehem Full time
Award Winning Hotel
  • #1 Best Historic Hotel in America-USA Today 2021 & 2022
  • #1 Best Historic Hotel-Historic Hotels of America
  • Voted best hotel in the Lehigh Valley-Trip Advisor
  • Awarded as Top Workplace-Morning Call

Why Work for Us

Historic Hotel Bethlehem offers their employees the opportunity to work alongside a team of dedicated individuals who are devoted to embracing the hotel's culture and legacy. We strive to develop a team with pride and passion in each and every role to take care of guests and each other.

Competitive Benefits Including

FULL TIME POSITIONS
  • Medical, Dental and Vision Insurance with hotel paying a large portion
  • Generous paid time off-Tip staff get the average of hourly wage when on PTO so you can take a vacation and not lose salary
  • Bonus incentive programs
  • 401k with matching funds
  • Hotel provided life insurance
  • Hotel discounts through Historic Hotels of America

POSITION SUMMARY:

Full Time positions available.

Acts as the ambassador of Historic Hotel Bethlehem. Takes ownership of the guest experience by maintaining a positive and proactive rapport. Manages the arrival, departure and overall experience for hotel guests.

SKILLS REQUIRED TO PERFORM ESSENTIAL DUTIES:
  • Strong customer service orientation
  • Strong listening skills and patience
  • Ability to deal well with people in a professional and courteous manner
  • Excellent phone skills
  • Experience with hotel software preferred

REQUIREMENTS
  • Provide a first-rate guest experience
  • Provide information to guests about hotel policies, services and amenities
  • Respond to requests from guests for assistance and information about the local area
  • Selling and up-selling rooms to "walk-in" customers
  • Communicate with the sales department to ensure knowledge of key accounts and groups
  • Entering/changing reservation information on the computer system
  • Posting charges to guest accounts
  • Processing payments from guests
  • Closing, balancing and making necessary corrections to guest accounts
  • Counting and balancing cash, credit cards and direct bill accounts
  • Listening for or anticipating and responding to guest complaints
  • Operating hotel switchboard or PBX. Use established greeting when answering the phone or meeting guests in person. Speak with attitude of warmth and friendliness. Find a way to say "yes" to their needs if you are reasonably able to do so. Look for ways to be helpful and courteous.
  • Maintaining daily logs
  • You are part of the property's security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies.
  • Ability to work weekends and holidays

QUALIFICATIONS:

Must be 18 years of age or older. Must have a high school diploma or equivalent. Must be able to communicate effectively and verbally in English. Excellent hospitality skills. Self-motivated with excellent organizational skills and attention to detail. Ability to work a flexible schedule including extended hours, weekends and holidays.

PHYSICAL REQUIREMENTS:

Also, applicants must have the ability to use abdominal and back muscles and be able to stand for the duration of the shift. Must also have the ability to make fast, simple, repeated movements of the fingers, hands, and wrists, and to reach and stretch, bend, kneel and squat.

  • Bethlehem, United States Giri Hotel Management Full time

    **Calling all Customer Service Superstars!** The Chandler at the White Mountains is now hiring multiple Front Desk Agents Full Time. Must be detail oriented, able to work on own and in a team, and must have good communication skills. Full time hours available afternoon/evening shift. **The salary is $16.00/hour** Why Giri Hotels? Benefits to working at...


  • Bethlehem, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    2 weeks ago


    Bethlehem, United States Holiday Inn Express Full time

    We are looking for Night Auditor/Front Desk Agent to join our busy and professional team. **Job Duties**: - Maintains an inventory of vacancies, reservations and room assignments. - Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. - Knows room...


  • Bethlehem, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...


  • Bethlehem, Pennsylvania, United States The Ellery Full time

    Job DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our...


  • Bethlehem, United States Homewood Suites Allentown Bethlehem Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    2 weeks ago


    Bethlehem, United States Wind Creek Hospitality Full time

    **$$ Quarterly BONUS Potential $$** **OVER 4 Weeks of Paid Time Off in the 1st Year!** The primary responsibility of the Front Desk Agent is to sell and assign rooms, register guests, render bills, receive cash and credit payments while providing unmatched guest services. The shift for this position is evening and/or overnights only. **POSITION...


  • Bethlehem, United States Homewood Suites Allentown Bethlehem Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...


  • Bethlehem, United States Holiday Inn Express & Suites Bethlehem Full time

    Requirements for position: Answer phones and take reservations with excellent communication skills, be able to work both independently and as part of a team, work with housekeeping staff, be able to work variable shifts including weekends and holidays (Hotel is open every day, all days). We are a drug free work place and an equal opportunity employer. We...

  • Front Desk Agent

    1 month ago


    Bethlehem, United States windcreek.com Full time

    **Front Desk Agent** - > - > - > - > Location Bethlehem, PA The primary responsibility of the Agent - Front Desk is to sell and assign rooms, register guests, render bills, receive cash and credit payments while providing unmatched guest services. All duties are to be performed in accordance with departmental and Wind Creek Bethlehem policies, practices,...


  • Bethlehem, United States Hotel Bethlehem Full time

    **Hotel Reservations Agent** Front Desk Bethlehem, Pennsylvania Minimum Experience **Entry-level** Compensation **$12.00 - $13.00/hour** Historic Hotel Bethlehem, awarded as one of the Top Workplaces by the Morning Call, is in search of a Hotel Reservations Agent. Historic Hotel Bethlehem offers their employees the opportunity to work alongside of a team of...

  • Agent - Front Desk

    4 weeks ago


    Bethlehem, United States Wind Creek Hospitality Full time

    DescriptionPOSITION PURPOSE: The primary responsibility of the Agent - Front Desk is to sell and assign rooms, register guests, render bills, receive cash and credit payments while providing unmatched guest services. All duties are to be performed in accordance with departmental and the Wind Creek Bethlehem LLC ("Wind Creek") policies, practices, and...

  • Agent - Front Desk

    1 month ago


    Bethlehem, Pennsylvania, United States Wind Creek Bethlehem Full time

    DescriptionPosition PurposeThe primary responsibility of the Agent - Front Desk is to sell and assign rooms, register guests, render bills, receive cash and credit payments while providing unmatched guest services. All duties are to be performed in accordance with departmental and the Wind Creek Bethlehem LLC ("Wind Creek") policies, practices, and...

  • Front Desk Manager

    1 month ago


    Bethlehem, United States Homewood Suites Allentown Bethlehem Full time

    Job Summary: The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...


  • Bethlehem, United States Hampton Inn & Suites Full time

    Accommodates guests of hotel while displaying the highest standards of quality guest service. **ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following: Responsible for counting cash, and maintaining accuracy of issued cash drawer at the beginning and end of each scheduled shift. Daily checks the front desk log for problems, special requests,...

  • Front Desk Associate

    3 weeks ago


    Bethlehem, United States Holiday Inn Express Hotel & Suites Bethlehem PA Full time

    Looking for friendly outgoing person to welcome our guest, check them in or out, make reservations and take care of customer request. Valid drivers license required has the desk does do some shuttles. 14.50 after 6 months and 15.00 per hour after1 year **Job Types**: Full-time, Part-time Pay: From $14.00 per hour **Benefits**: - Employee discount -...


  • Bethlehem, United States ST. LUKE'S UNIVERSITY HEALTH NETWORK Full time

    St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and...


  • Bethlehem, United States St. Luke's University Health Network Full time

    St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other...

  • Guest Service Agent

    1 month ago


    Bethlehem, United States Fairfield Inn Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Potential Career Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Position Requirements Immediately greet guest and offer to assist with their needs....


  • Bethlehem, United States Holiday Inn Express Hotel & Suites Bethlehem PA Full time

    This person comes in at 11pm and works to 7am. Duties: Run the front desk, assist guest, run the night and do the reports and other duties. Driver license a must **Job Type**: Part-time Pay: From $15.00 per hour **Benefits**: - Paid time off Schedule: - 8 hour shift - Day shift - Holidays - Night shift - Weekends as needed Work setting: -...