Member Support Specialist

1 month ago


Plantation, United States NationsBenefits Full time

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better  We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Role

The person in this role will be responsible for accurately entering and reviewing hearing aid orders, assisting with document management, and handling incoming/outbound phone calls. The ideal individual can work independently, learn quickly, and efficiently solve problems. Additional skills include a high level of proficiency with computers and software, excellent organizational and time management skills, and a detail-oriented work ethic. 

  • Receive a high volume of hearing aid orders daily
  • Maintain call volume satisfaction
  • Analyze orders for accuracy and completeness
  • Complete data entry of all incoming orders efficiently
  • Retrieve, sort, manage, track, and file documents
  • Process fully executed delivery receipts and purchase agreements  
  • Recognize incomplete orders and follow protocol to gather complete information
  • Educate providers on NationsHearing processes 
  • Actively maintain a productive workspace
  • Enjoy a fast-paced environment
  • Provide answers to a wide variety of questions proficiently
  • Acknowledge concerns and offer resolutions
  • Follow through on requests promptly
  • Email or fax requested documents
  • Complete finance applications
  • Recognize when to seek assistance
  • Safeguard personal and health information
Qualifications
  • High School Diploma or equivalent.  Minimum 1 year of experience in order/data entry.
  • Accurately entering and reviewing orders with a high level of efficiency
  • Work independently
  • Problem-solving skills
  • Excellent organizational and time management skills
  • Computer proficiency
  • Decision making/Judgment
  • Communication, written and oral
  • Enjoy a fast-paced environment
NationsBenefits is an Equal Opportunity Employer

  • Plantation, United States NationsBenefits, LLC Full time

    NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their...

  • Membership Specialist

    3 weeks ago


    Plantation, United States UFC GYM Full time

    The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative, and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving potential members into the gym to deliver industry leading customer services to them as well as our current members. This service must...

  • Payroll Specialist

    4 weeks ago


    Plantation, United States Chewy Full time

    The Overview: The Payroll Specialist will work collaboratively with the payroll team and management to ensure efficient payroll processes while staying compliant with all regulations and policies. The Payroll Specialist is a supporting role to the Payroll Team and is responsible for processing high volume multi-state weekly payrolls. This includes auditing...

  • Category Specialist

    1 week ago


    Plantation, United States Chewy Full time

    Our OpportunityChewy is hiring Specialists for our Category Management team in our headquarters in Plantation, FL. These Specialists will support specific categories; Responsibilities include managing vendor ticket resolution, promotions setup, new vendor & new SKU onboarding and new assortment onboarding. The Category Specialist will often be the first...


  • Plantation, United States Chewy Full time

    Our OpportunityChewy is looking for a Sr Accounts Payable Specialist to join our team based in Plantation, FL. The Sr Accounts Payable Specialist reports to the Accounts Payable Manager I and is responsible for coding, analyzing, and processing invoices within Chewy’s ERP Systems as well as reconciling high volume vendor accounts. The Sr Accounts...


  • Plantation, United States Venture Tech Solutions, Inc. Full time

    Client Relations Specialist - Aka - Debt Management Counselor - In office (Plantation, FL)About Us: We are a dynamic and inclusive debt consolidation company dedicated to helping individuals regain financial stability. Our team is passionate about making a difference in the lives of our clients through supportive and personalized financial counseling. Job...


  • Plantation, United States PrideStaff Full time

    Are you an experienced Accounts Payable Specialist looking to grow with a company that has a culture focused on what YOU value most? We have a job for you! The Accounts Payable Specialist supports the Accounting department by performing full cycleac Accounts Payable, Specialist, Accounting, Staffing


  • Plantation, United States PrideStaff Full time

    Are you an experienced Accounts Payable Specialist looking to grow with a company that has a culture focused on what YOU value most? We have a job for you! The Accounts Payable Specialist supports the Accounting department by performing full cycleac Accounts Payable, Specialist, Accounting, Staffing


  • Plantation, United States FirstService Residential Full time

    Job Overview: The Resident Services Specialist will provide residents, board members, managers, and vendors with information in response to inquiries, concerns, and requests about products and services. In addition, the Resident Services Specialist will resolve account questions, complaints, errors, billing, and other queries. The Resident Services...


  • Plantation, United States Qualus Full time

    Position OverviewPower your future with Qualus as an Engineering Specialist in our Distribution department. The Engineering Specialist(Distribution) is responsible for providing technical leadership and guidance to all Distribution group members. The Engineering Specialist is responsible for overseeing the conversion of overhead electrical utility lines to...

  • Category Specialist

    3 weeks ago


    Plantation, United States Chewy Full time

    JOB DESCRIPTION Our Opportunity: Chewy is hiring Specialists for our Category Management team in our headquarters in Plantation, FL. These Specialists will support specific categories; Responsibilities include managing vendor ticket resolution, promotions setup, new vendor & new SKU onboarding and new assortment onboarding. The Category Specialist will...

  • Category Specialist

    3 weeks ago


    Plantation, United States Chewy Full time

    JOB DESCRIPTION Our Opportunity Chewy is hiring Specialists for our Category Management team in our headquarters in Plantation, FL. These Specialists will support specific categories; Responsibilities include managing vendor ticket resolution, promotions setup, new vendor & new SKU onboarding and new assortment onboarding. The Category Specialist will...


  • Plantation, United States FirstService Residential Full time

    Job Overview: The Resident Services Specialist will provide residents, board members, managers, and vendors with information in response to inquiries, concerns, and requests about products and services. In addition, the Resident Services Specialist will resolve account questions, complaints, errors, billing, and other queries. The Resident Services...


  • Plantation, United States Akraya Inc. Full time

    Primary Skills: Human Resources, Leaves of Absence, ServiceNowContract Type: W2Location: Plantation, FLDuration: 3+ monthsPay Range:$20 - $23 per hourGrow your skills by working with the best in the industryJOB RESPONSIBILITIES:We are seeking a HR Leave Specialist to manage and administer leaves of absence and ADA accommodations in compliance with...


  • Plantation, United States JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** -both in growing “generalizing specialist” skills and in improving team processes - Versatility - As a member of an agile development teams you are expected to be multidisciplinary, that is, possess all the skills needed to deliver the business solution - Ensure quality and completeness of the product through unit testing,...


  • Plantation, United States Chewy Full time

    Our Opportunity: Chewy is seeking an Accounts Payable Specialist to join our team based in Plantation, FL. The Accounts Payable Specialist reports to the Accounts Payable Lead and is responsible for coding, entering, analyzing, and processing invoices and credit memos. This role will also provide research and resolution regarding open items from vendor...


  • Plantation, United States HCA Full time

    Introduction Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Medical Office Specialist with HCA Florida Broward Cardiology you can be a part of an organization that is devoted to giving back! Benefits HCA Florida Broward Cardiology, offers a total rewards package that supports the health, life,...


  • Plantation, United States Chewy Full time

    Our Opportunity: Chewy is seeking an Accounts Payable Specialist to join our team based in Plantation, FL. The Accounts Payable Specialist reports to the Accounts Payable Lead and is responsible for coding, entering, analyzing, and processing invoices and credit memos. This role will also provide research and resolution regarding open items from vendor...


  • Plantation, United States PrideStaff Full time

    Are you an experienced Accounts Payable Specialist looking to grow with a company that has a culture focused on what YOU value most? We have a job for you!The Accounts Payable Specialist supports the Accounting department by performing full cycleaccounts payable functions and ensuring compliance with policies and procedures.Job Description: Process...


  • Plantation, United States Outpatient Surgical Services Full time

    **Introduction**: **Benefits**: Outpatient Surgical Services offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: - Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health...