Project/Product Coordinator

1 month ago

Menasha, United States Network Health Full time

Network Health's success is rooted in its mission to create healthy and strong Wisconsin communities. It drives the decisions we make, including the people we choose to join our growing team. Network Health is seeking a Project/Product Coordinator to join our product development department.

The project/product coordinator is responsible for leading annual product lifecycle work and maintaining the relationships between Network Health and the product-specific supplemental vendors. This consists of working closely with internal stakeholders to develop and execute product lifecycle work. This person will act as a liaison between the strategy and product department and other functional areas of the company.

The project/product coordinator will also develop strong external relationships, support implementation, oversee problem resolution, conduct on-going data analysis and facilitate system improvements that continually enhance the member experience.

Duties:

* Prepare recommendations for annual product changes based on market research, competitive analysis and discussions with internal stakeholders.
* Develop, update and coordinate work associated with the annual product refresh and benefit implementation.
* Act as a liaison between strategy and product department and numerous business owners from different functional areas of the company.
* Facilitate recurring and ad hoc product-related meetings.
* Lead RFP process and aid in the business case development for new prospective vendors.
* Participate in implementation of newly contracted vendors.
* Own relationship with product-specific supplemental benefit vendors post-implementation, including problem resolution and SLA compliance with contractual language.
* Work closely with network development and legal departments on annual vendor contract renewal.
* Report quarterly vendor performance data to internal stakeholders and develop action plans based on internal feedback.
* Oversight to ensure vendors remain compliant with all regulations, rules, etc. set forth by the Centers for Medicare & Medicaid Services and the Office of the Commissioner of Insurance

Requirements:

* Associate's degree in a related field or 4 years of related experience. (Bachelor's degree preferred)
* Four years' experience in managing effective internal and external relationships required
* Two years' vendor management experience preferred
* Knowledge of health insurance plan designs preferred

Skills:

* Excellent verbal, written, facilitation and presentation skills in a variety of settings
* Strong organizational skills
* Demonstrated project management skills
* Understand member needs and offer solutions by leveraging company resources
* Experienced in conflict resolution
* Strong interpersonal skills to work collaboratively with a variety of internal and external stakeholders

Candidates must reside in the state of Wisconsin for consideration. This position is eligible to work at our office in Brookfield or Menasha, or in our hybrid workplace (office and remote) model.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce.

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