Customer Success Associate

1 week ago

Livingston, United States PFL Full time
About Us:

PFL began life as a local printer in 1996 with the mission to help businesses become successful. With the realization digital marketing was our future, PFL went all in to create a platform that delivers multi-sensory, custom marketing campaigns that are automated, measurable, and relevant. The campaigns help businesses gain attention and amplify their growth. PFL is the only company with a solution that includes software, print, and fulfillment to simplify automated direct mail campaigns. We handle everything under one roof

Customer Success Associates engage daily with PFL's MarTech clients, delivering customer success through outstanding execution, clear communication, and teamwork. This role involves executing on marketing campaigns for Martech customers.to ensure impactful results and satisfaction.

Key qualities for success:

Excel at developing relationships and have experience in customer success or account management, with a proven track record of driving customer satisfaction and growing revenue. Strong analytical skills and experience in digital marketing campaign execution are ideal.

You're eager to join a company at the forefront of innovation in marketing technology. Thriving in a fast-paced, entrepreneurial environment, you're adaptable, articulate, and quick-thinking. You're driven to improve yourself and your team, and you love guiding customers to become a trusted partner. Customers value your counsel, trust your guidance, and consider you a partner. You're professional persistent and always prioritize doing what's right for the customer.

You've got the magic touch if you:
  • Effectively navigate ambiguity and adapt in situations without a single "right" answer
  • Dynamic, self-motivated, and high-energy team player
  • Show resilience in challenging situations
  • Willingness to give and receive constructive feedback to improve personal and team performance
  • Consult and collaborate with others to assess and improve organizational processes
  • Identify and analyze key problems and opportunities
  • Develop innovative solutions that improve existing services, procedures, and policies
  • Build trust by keeping commitments and upholding high ethical standards
  • Demonstrate Impeccable attention to detail
  • Set ambitious "stretch" standards for both personal and team performance
  • Display empathy, patience, and active listening to accurately gauge others' opinions and emotions
  • Make decisions with consistent logic, rationality, and objectivity
  • Possess a foundational understanding of business and accounting principles
  • Execute commitments effectively and reliably

Bonus points for having a passion for PFL's values:
  • People
  • Relationships
  • Progress
  • Results

Core Benefits:
  • Affordable Health Benefits Package
  • 401k with 4% employer match
  • Employer Paid Long Term Disability
  • Employer Paid Life Insurance
  • Paid Parental Leave
  • Generous Paid Time Off (PTO)
  • Nine Paid Holidays

The Details:
  • Compensation is $50K-$52K (paid hourly), based on experience.

Remote work may be available in AR, AZ, CO, FL, IN, KY, MI, MT, NC, NJ, NY, OR, OH, SC, TX, UT, VA, WA

Please note: PFL requires all applicants to be eligible to work within the US and generally will not sponsor visas unless otherwise noted on the position description.

PFL is committed to fostering a workplace that connects and honors people for the many aspects that make them unique.

By Selecting "Give Consent" you agree to allow PFL to store and process your data for the purpose of considering your eligibility for employment and for 730 days thereafter. By Selecting "Deny Consent" you are opting out and your data will be deleted in accordance with PFL policy.

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