Lead Medical Receptionist

2 weeks ago

Fairfax, United States OrthoVirginia Full time
Exempt/Non-Exempt

OrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking a full-time, experienced Lead Registration Coordinator to join our team Along with a collaborative, team-oriented work environment, our outstanding employment package includes: competitive salaries, excellent medical, dental, and vision benefits, paid time off (PTO), a generous 401k incentive plan, short-term and long-term disability insurance, life insurance, and a company-wide wellness program.

Position Summary

The Lead Registration Coordinator serves as a source of technical and procedural knowledge for other registration coordinators and ensures proper operations procedures are up-to-date and documented. Independently function as a high performing Registration Coordinator.

Primary Functions Accountabilities

  • Ensure that proper operational procedures are up-to-date, documented, and followed
  • Regularly communicate information and updates that directly impact the team
  • Ensure employees have appropriate training and other resources to perform their jobs
  • Ensure that the team is properly responding in a timely manner to all requests received internally and externally
  • Independently function as a high performing Registration Coordinator
  • Maintain the registration desk, answer phone lines, and schedule appointments
  • Enter and update patient information, verify insurance coverage, obtain authorizations, and collect co-pays
  • Provide administrative support to providers as needed (e.g. filing, distributing dictation, etc.)
  • Provide general office assistance including purchasing of office supplies, maintenance of office equipment.
  • Coordinate with billing office on collections and balancing payments.
  • Serve as liaison between patients and the clinical staff and will work toward ensuring efficiency and excellent customer service.
  • Adhere to established procedures for appointment scheduling, intake, and record-keeping for all patients
  • Collect appropriate copays, payments on accounts and payments for cash and carry supplies and accurately posts to patient's account
  • Communicate with providers, medical assistants, financial counselors, patient resource coordinators and other support staff as needed
  • Demonstrate sound knowledge of insurance plan participation and ensures appropriate processing of insurance information
  • Manage telephone, fax, and e-mail requests in a timely and organized manner to ensure effective communication and excellent customer service
  • Participate in the rotation of late nights and Saturday clinics with the ability to work flexible schedules to meet clinic needs

Knowledge, Skills Abilities

  • Must be able to multi-task with a strong sense of responsibility and initiative
  • Strong written and verbal communication and interpersonal skills
  • Exceptional customer service skills and focus
  • Must be comfortable assessing situations and resolving or escalating as required
  • Able to establish/maintain effective working relationships with patients, staff payers and team members
  • Strong working knowledge with insurance authorizations, limitations/coverage, eligibility, billing, insurance regulations, insurance benefits and appeal processes

Must be able to understand and explain most insurance and billing questions as it pertains to the patient

Position Requirements

  • High school diploma or equivalent
  • Three years of relevant office experience; Medical office experience preferred
  • Basic knowledge of Microsoft Office; Typing speed of at least 35 WPM with high accuracy

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