Dispute Specialist

Description

About Us:

Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It's an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.

We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.

About the Role:

The Dispute Specialist is responsible for handling incoming payment claims, investigating, and effectively processing in a timely manner in accordance with federal or applicable network regulations. Additionally, they ensure service standards are met, provide support of department goals, and coordinate the reduction and control of losses.

* Intake, perform analysis, and research to resolve payment claims within required timeframes while ensuring compliance with applicable rules and regulations
* Interact with law enforcement agencies, merchants, and persons of interest in order to obtain and review all information and execute the appropriate actions
* Use sound judgment in addition to all available resources to make well-informed decisions when approving or denying a case
* Complete the quality control process for other dispute analysts to ensure disputes were processed promptly and in accordance with all policies and procedures
* Use well-developed analytical and decision-making skills to research payment claims and make accurate and appropriate decisions based on their findings
* Utilize effective planning, organizational skills, and time management to ensure all processes are completed within appropriate timeframes
* Professionally communicate with clients, internal partners, other financial institutions, merchants, law enforcement, and others via phone, email, fax, or letter
* Adhere to department processes, procedures, and expectations for all aspects of case investigation
* Keep up-to-date on industry information, system changes, network rules, and compliance issues
* Proactively identify trends or patterns of activity related to fraud claims and escalate as needed.
* Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities -- knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual required or job-specific training. Follows all Bank policies and procedures and compliance regulations and completes all required annual required or job-specific training. May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

About You:

* H.S. Diploma/GED required.
* Experience in a retail banking branch or bank operations environment
* Building basic understanding of dispute and claim process
* Effective written and verbal communication skills
* Understanding of general accounting practices Ability to troubleshoot, analyze, and resolve customer service problems
* Strong organizational and follow-through skills
* Strong attention to detail
* Able to work independently, demonstrating high level of personal effectiveness
* Building PC skills including Excel and Word.

Work Style:

Umpqua Bank offers a Flexible Workplace Program, and this opportunity comes with the Full Office work style which is working in office from a designated company location five days weekly.

Our Benefits:

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $18.00 - $24.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected]

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.