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Customer Service Representative

3 weeks ago

Alpharetta, United States TEKsystems Full time

Description

CSR's work for and are assigned a top tier client, a customer that pays for a high service level. They are the support part of the account team. This rep will handle EVERYTHING, they will handle email and phones (fleet, drivers, internal and external stake holders). They also aren't expected to get off the phone in 30 seconds - you need to cater to the customer and take care of them. They must be resourceful, creative thinking, and problem solving. Their professionalism and how they show up is super important.

-Assist with ordering vehicles, assist with anything customer service related

-For example, "my vehicle has been impounded". It's this customer service reps job to help the drivers and educate them on the service that they need in the future

-Answer a high volume of customer emails and cases, Must be able to think outside of the box and problem solve

-Must be comfortable making a few outbound calls, Follow up with customers on inquiries and insure all data is accurately notated into the system

-Multi-task and type customer information into the system in real time

-Utilize internal issue tracking system - CARE - to follow through on customer inquiries and issues

-Utilizing systems to create vehicle selectors, process billing changes, generate reports, insurance card distribution and driver data changes.

-Contacting drivers by e-mail to gather missing information

-Utilize the v-lookup function within Excel to efficiently sort through data

Skills & Qualifications

MUST HAVE:

-2+ years of customer service experience (Office)

-Strong written and email communication

-Face to face interaction with customers and professionalism is very important (Must be able to meet with customers via TEAMS video)

-Proficiency in the English language and ability to relay communications with properly formed (grammatically) sentences

-Strong computer savvy skills (Will work in multiple databases and monitors)

-Proficient with computers and MS office suite, including Outlook, Word and Excel (Basic data entry, copy and paste)

-Basic Excel (Ability and willingness to learn it)

-Achieved a HS Diploma

It is a plus if you have experience on any of these platforms:

-SalesForce

Pay and Benefits

The pay range for this position is $20.00 - $20.00

- Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Alpharetta,GA.

Application Deadline

This position will be accepting applications until Jan 11, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.