Customer Service Representative

4 days ago

Fort Worth, United States TEKsystems Full time

Description

Managing multiple customers with the aim of selling distribution material, performing the RFQ follow up through the consultation of KPI's, in line with the objectives assigned by the Vice President of Sales. Delivering the best service possible to the assigned customer portfolio at every stage of the order.

Main tasks and responsibilities

Manage requests for quotations (RFQ) by analyzing requirements and verifying the availability of stock, the existence of potential purchasing contracts and previous requests sent to suppliers for the purchase of a specific item.

1. Prepare the offer to the customer based upon the best supply source, which is determined by the Procurement department on the basis of certifications, price per unit and lead time.

2. Perform RFQ's follow up activities that are necessary to ensure and maintain relations with customers, such as dealing with emails, making calls, videoconferences, and visits.

3. Build a sustainable relationship with the customer, providing all the necessary information about both the product and the orders/contracts, explaining complex technical information to customers.

4. Proactively handle customers' complaints and ensure resolution by communicating with the Manager and other departments' staff (Quality& Compliance, Finance, Operations, etc.)

5. Monitor and manage, on a daily basis, the assigned targets/KPIs (Sales, Margin, Bookings, OTIF %, Order Book, etc.) through the BI to ol (i.e. Qlik) and put corrective actions in place if required to make sure the profitability of the BU is achieved.

6. To undertake, as directed, any other duties as may be commensurate with the overall efficient running of the Company.

Skills

Customer service, Microsoft office

Additional Skills & Qualifications

- Autonomy in the critical revision of product technical specifications

- Target monitoring through BI tools

- Excellent knowledge the MS Office suite, especially Excel

- Expertise in the use of SAP and Salesforce

- Market knowledge

Skills/Abilities SAP, MS Word, Excel, MS Outlook, familiar with Quality Audit Process and maintenance of Quality Management System

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $21.00 - $23.00

- Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Fort Worth,TX.

Application Deadline

This position will be accepting applications until Dec 6, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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