Care Guide
3 months ago
How you will make an impact * Monitor and respond to incoming calls and emails in a friendly, timely, and HIPAA‐compliant manner * Identify the member's needs, clarify information, research every issue, and provide solutions and/or alternatives * Manage inbound/outbound calls and emails from members and contracted providers * Provide consistent, accurate, and professional communication through email, telephone and chat while maintaining a positive, courteous attitude towards the member * Input accurate and thorough member profile and all documentation into the Care Management software * Properly escalate unresolved queries to the next level of support * Comply with all HIPAA and PHI compliance regulations * Performs other related duties as assigned What we are looking for * High school diploma/GED * 1+ year customer service experience * General understanding of the healthcare industry (insurance, medical benefits, medical billing, etc.) * Proficiency with computers, Microsoft Office, apps and instant messaging * Effective communication skills; verbal and written * Willingness to cover on-call shifts, if/when required * A professional demeanor, especially when assisting others who are experiencing challenges * The ability to multitask, while working both quickly and efficiently
Nomi's journey is just starting in delivering disruptive healthcare solutions, in partnership with like-minded employers, public sector organizations, advisors (brokers/consultants), and payers/TPAs. We are dedicated to our mission to remove healthcare hurdles and rebuild healthcare the way it should have always been: for everyone. The system must change, and we're the ones to do it. Join us on the journey. Benefits/Perks * Medical, dental, and vision * 401(k) with company match * Open PTO * Continuous learning * Family leave Learn more about us * LinkedIn * X * Facebook * Glassdoor
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Care Guide
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