Guest Relations Specialist I

3 weeks ago

Presque Isle, United States Northern Light Health Full time

Northern Light A.R. Gould

Department: Volunteer Services

Position is located: Northern Light A.R. Gould Hospital-Presque Isle, ME

Work Type: PRN

Hours Per Week: 16 Hour/Week

Work Schedule: Variable

Summary:

The Guest Relations Specialist I assumes a critical role at AR Gould as the first point of contact with patients, visitors, and family within the organization. They are responsible for assisting visitors, patients, and families with wayfinding, problem solving, and connecting with the correct people within our complex organization. The Guest Relations Specialist I must be friendly and be able to deal with a variety of customer personalities in a positive, kind, and compassionate manner. Additionally, the Specialist will assist with Gift Shop activities, including sales, re-stocking, inventory management, and customer service. The Guest Relations Specialist I works independently and in collaboration with the Manager, Guest Relations to carry out the essential duties of the role.

Responsibilities:

+ Coordinates the flow of outpatients through the screening (as applicable)and entrance process.

+ Assists patients with needs, i.e., direction, wheelchair assist and escorting.

+ Coordinates wheelchair availability and distribution.

+ Coordinates volunteer task daily activities.

+ Assists Manager, Guest Relations, and Guest Relations Specialist II with departmental new employee orientation as needed.

+ Completes all daily Gift Shop sales, cash ups, and prepares deposits.

+ Assists the Manager, Guest Relations with clerical duties as assigned.

+ Assists with Gift shop inventory

+ Attends trainings as assigned

Other Information:

Competencies and Skills

+ Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.

+ Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

+ Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.

+ Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.

+ Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.

+ Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

+ Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

+ Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.

Education

+ Required High School Diploma/General Educational Development (GED)

Working Conditions

+ Potential exposure to noise levels being uncomfortable.

+ Prolonged periods of sitting.

+ Prolonged periods of standing.

+ Lifting, moving and loading less than 20 pounds.

+ Prolonged periods of walking.

Position Guest Relations Specialist ILocation Req ID null

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