Service Technician I

1 month ago

Raleigh, United States Cross Company Full time

Job Summary:

Responsible for performing quality calibrations adhering to corporate quality standards and procedures.

Essential Functions:

* Calibration encompassing the following core disciplines: Temperature, Pressure, Flow, Vibration, Mass, Electrical, Electronics, Time, Frequency, Radio Frequency, Torque, Force and Dimension. Additional training will be provided post-hire as needed.


* Prepare for all on-sites as assigned by Lead Tech or Service Manager; this includes reviewing equipment lists, procedures, specifications, and ensuring proper standards are selected for work assigned.


* Person must ensure he/she has calibration stickers, PMD work orders, worksheets, tags, cleaning supplies, directions, customer contact information and survey cards; downloading customer information to an on-site laptop may be required.


* Person must ensure all company issued tools and property are in proper working order and in calibration.


* Perform clerical work associated with calibration activities including certificates of calibration. Must provide the original data worksheet for final inspection by Quality.


* Perform quality inspection of calibrated equipment as approved by the Quality Manager.


* All certificates for equipment calibrated on-site and in house shall be completed in a timely manner (within 48 hours of job completion.)


* Keep in good order all tools and equipment, practice good housekeeping


* Maintain a safety and customer service mindset at all times


* Consistently maintain good work attendance and productive work ethic.


* Will perform other duties as assigned by the Service Manager



Minimum Requirements/Qualifications:

* A strong understanding of a wide variety of precision measurement equipment, to include the care and use of Instrumentation, Gages, and Precision Measurement Equipment; calibration program management, and Measurement Principles.


* Be proficient in gage management software


* Be computer proficient in all Microsoft Office applications


* Have a strong understanding of computer system peripherals and communication configurations


* Demonstrate excellent interpersonal and customer service skills


* Have excellent written and oral communication skills, both internally and externally


* Demonstrate self motivation, initiative, honesty, integrity, and attention to detail


* Have a valid driver's license and clean driving record


* Associates Degree in a technical discipline preferred; Instrumentation, Industrial, Mechanical, or Electronics Engineering, for example. Navy or Marine Corp GCAMS / ACTS , AF PMEL, or Army MOS - 94H Test Measurement & Diagnostic Equipment Support Specialist



Core Competencies

* Commitment to Excellence - Check your work


* Customer Relationship Management - communicate with customers to deliver better service


* Methodical Approach - troubleshooting


* Team Building



Physical Demands:

Stands greater than four hours at a time

May require walking 2 - 4 miles during an 8 hour period

Stoops and bends below knee level 2 - 4 times an hour

Lifts and carries less than 50 pounds but greater than 25 pounds repetitively

Climbs stairs more than four times in an eight hour shift

Pushes / pulls objects greater than 25 pounds

Reaches out

Reaches overhead

Repetitively uses feet

Repetitively uses hands (computer keyboard)

Grips with hands

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