EXPERIENCED SERVICE ADVISOR

4 weeks ago

OAKDALE, United States Haidlen Ford Full time
Service Advisor

Great pay for productive and capable advisor. 

Qualifications

Minimum 2 years dealership experience needed. Ford dealership history a major plus. 
Education

High school diploma or the equivalent.

or One to three years related experience and /or training; or equivalent combination of education and experience.

Licenses

Driver's License

Other

Ability to read, comprehend, and follow instructions.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical Requirements

Surroundings

move throughout the company facility for most of the shift.

spend time outdoors in the weather and elements.

Sitting

on a regular basis

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and/or stooping

on a regular basis

Kneeling and/or Squatting

on a regular basis

Lifting

5 lbs to 50 lbs

on a regular basis

Reaching and/or lifting overhead

on a regular basis

Climbing

into large trucks

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

on a regular basis

Pushing and Pulling

on a regular basis

Expectations

General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Determine costs and completion date. Communicate repair time to customer.

Analyze progress to make sure of efficiency and high quality.

Delegate jobs to technicians dependent upon skill level and utilize current resources.

Ascertain the correct part numbers on repair orders and help the parts department pull and post parts prior to the start of the job.

Do not make commitments to customers that cannot be met, or are not likely to be met. Keep the customers expectation levels where they will be met.

Aid the service department manager in establishing and keeping a proficient service department with excellent customer satisfaction.

When needed, aid technicians if they have having trouble completing service work.

Perform estimates for wreck and internal repairs.

Complete cashier transactions when needed.

Adhere to procedures for timely and proficient dealing of warranty items such as correct storage.

Become familiar and proficient with all phases of the computer system needed for parts and service management.

Start and finalize repair orders for warranty, customer paid, and internal repair.

Deal with customer complaints reasonably, demonstrating a positive attitude and empathy, and showing our commitment to excellent customer service.

Greet customers straight away and in a considerate and friendly manner.

Conduct telephone transactions courteously, and quickly.

Provide excellent customer service for all customers both external and internal.

Sell supplementary services by notifying the customer of service special or additional work that is needed on their vehicle.

Notify customers of any delays, changes, or additional work that is required.

Confer special attention on repeat repairs to make sure the issue is corrected.

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