Customer Service Representative in Oak Harbor, WA

7 days ago

Oak Harbor, United States ManpowerGroup Full time

Our client, a leading manufacturing company, is seeking a Remote Customer Service Representative to join their team. As a Customer Service Representative (CSR), you will be part of the IH&S Customer Service team supporting various locations. The ideal candidate will have exceptional communication skills, attention to detail, and the ability to work through conflicts successfully, aligning with the organization's values.

**Job Title:** Remote Customer Service Representative

**Location:** _Hybrid- you must be able to visit the office located in Oak Harbor, WA for training before starting this job as well as to pick up your WFH equipment_

**Pay Range:** Competitive

**What's the Job?**

+ Establish and maintain strong rapport with customers to provide the best possible service through phone, writing, and in-person communications.

+ Timely follow-up with customer requests, both with internal team members and customers.

+ Receives requests for purchase orders, order changes, pricing adjustments, and cancellations directly from customers in various marketing channels.

+ Uses a computer to retrieve customer information and purchase order status.

+ Reviews customer orders for terms and conditions, part number, description, ship to, bill to, quantity, delivery instructions, and other notes pertaining to the order maintaining a high level of accuracy and productivity.

**What's Needed?**

+ Must have excellent communication skills both verbally and in writing.

+ Exceptional attention to detail when entering and coordinating all data in various systems.

+ Ability to work through conflict and appreciate the points of view of other functions inside and outside of the IH&S organization.

+ Must be proficient in MRP system to serve customer's needs.

+ Must have basic Microsoft Office proficiency to use Word, Excel, & Outlook.

**What's in it for me?**

+ Opportunity to work with a leading manufacturing company.

+ Competitive pay range.

+ Possible overtime.

+ Remote/hybrid work option.

+ Continuous learning and development opportunities.

If this is a role that interests you and you'd like to learn more, click apply now, and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you

**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**

_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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