Surg Services Scheduler

4 weeks ago

Lebanon, United States Alice Peck Day Memorial Hospital Full time
  • POSITION STANDARDS
    • Requires high school diploma or equivalent
    • Candidates with a knowledge of medical terminology and past medical environment experience are preferred.
    • Requires capacity to work independently while ensuring excellent communication and coordination with providers, hospital surgical schedulers, payers, patients.
    • Demonstrated ability to think critically.
    • Excellent customer service required.
    • Excellent computer skills, excel and word proficiency required.
    • Working knowledge of CPT and ICD-10.
    • Strong understanding of insurance pre-certification, authorization and benefits determination.
  • POSITION PHYSICAL REQUIREMENTS
    • Anything listed here requires a pre-employment physical by Employee Health to determine if the employee is capable of meeting the requirements.
      • Physical Activity:
      • Upper Extremity:
      • Push/Pull/Lift/Carry:
  • PART TWO: FUNCTIONAL RESPONSIBILITY
    • Position Objective
      • Works closely with surgeons and hospital staff to accurately and quickly schedule surgeries. Communicates, both in written and verbal form,
        with patients on a regular basis to schedule surgeries. Works with payers to obtain preauthorization and benefit determination for surgical
        interventions.
    • Performance Expectation
      • Receives surgical scheduling request from providers.
      • Scans request to ensure completeness of information.
      • Obtains all certifications and pre-authorizations from patient insurer. Verify benefits, patient co-pay and deductible.
      • Schedules in accordance with surgical scheduling guidelines, ensuring appropriate pre-operative clearance is obtain in a timely manner.
      • Obtains first assist, when appropriate. Coordinates specialty assists with other surgical offices when needed.
      • Communicates and coordinates effectively with Preoperative Coordinators, clearly articulating the needs of the surgeon for each case.
      • Schedules pre-op and post-op visits within the appropriate timeframes.
      • Releases OR time when appropriate and authorized by Surgeons.
      • Negotiates OR time outside of block schedule when required.
      • Provides backup coverage for RN in putting in pre op surgical orders per provider protocol.
      • Communicates with patient regarding appointments pending or requiring patient to schedule.
      • Communicates with providers and nursing staff regarding the status of patients in the surgical process.
      • Sends certified letters to patients as required by the process.
      • Other duties as assigned

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