Position Summary:

Specialist position in the Chargeback Department. This position will make sure that all Chargebacks are processed correctly and on time according to Chargeback Department policies

Essential Job Functions:

* Title: Job Description - Chargeback Specialist.
* Review and post claims
* Audit claim creation for accuracy
* Edit assignment numbers on the AR aging relating to deductions, credits or repayments
* Monthly report of repayments received
* Manage Freight Violations log
* Train new hires - Backup
* Point of contact for questions, issues, research requested by internal Collections department
* SAP testing
* Monthly assignment reconciliation
* Ensure damage credits are being handled by each A/R clerk
* Review and add remarks to Weekly Amazon Claim Status report
* Commissions (monthly): Calculate commissions, submit invoices for approval, create commission accrual

claims
* Penalty accrual (monthly): Audit claims for blank category or claim reason coding and create true up claims for

accrual
* Journal entry & Schedule for Spoils reserve
* Follow up with Operations/Customer Operations for approval of outstanding claims
* Impose claim escalation policy
* Escalate, suggest resolution, and manage ongoing customer issues needing resolution
* Innovate or suggest department process/procedure improvements or changes
* One on one meetings with A/R clerks to go over workload and progress
* Create and/or update Standard Operating Procedure's documents
* Create and manage tasks on ClickUp

Position Requirements:

* SAP experience preferred
* Intermediate Excel
* High school diploma is required
* Some college education (especially accounting) preferred
* Must be detail oriented and able to work in a fast-paced, high-volume environment in an efficient manner
* Positive attitude and willingness to learn
* Good communicator, not afraid to ask questions, follow up and problem solve
* Good verbal & written communication skills (Writing sample will be required)
* Must be a team player and willing to assist other team members and various departments
* Must be able to recognize and meet deadlines and volume goals (must be results oriented)
* Must be able to work independently with minimal supervision
* Must be able to research, problem solve and identify solutions
* Ability to multitask and appropriately prioritize

Pay Range: $25/hr