Energy Counselor
1 month ago
The Energy Counselor is responsible for working together with other team members to provide in-home residential energy services in support of CEE's Residential Programs. The Energy Counselor is the primary point of contact for the customer and is responsible for establishing a good rapport. Home visits include an assessment of energy use and on-site installations of energy-saving products like LED light bulbs and energy efficient shower heads.
This is a full-time position that provides a wide range of benefits including Paid Time Off (PTO), medical, dental, life and long-term disability insurance and a retirement plan.
Background
CEE is a community-based clean energy nonprofit with offices in the North Loop of Minneapolis and St. Paul's Midway. We provide practical energy solutions for homes, businesses, and communities to cut energy waste and harmful emissions. We collaborate regularly with field peers and partners and employ curious people who enjoy learning and contributing to Minnesota's quality of life and economy. Our workplace invites open door communications, respect for diverse backgrounds and points of view, and an emphasis on work-life balance.
Responsibilities
- Work with a team member to conduct home visits according to established protocols.
- Manage time to complete visits according to schedule.
- Assume the role of Lead or Installer for Home Energy Squad (HES) Install visits.
- Conduct product installations for HES and multifamily visits (primarily LED light bulbs, energy efficient shower heads, weatherstripping, and thermostats)
- Consult with customers about energy goals, questions, and concerns.
- Teach customers about energy use and encouraging low-cost and no-cost energy-saving measures.
- Communicate with coworkers throughout visits to discuss upgrade recommendations.
- Discuss upgrade recommendations with customers and gauge the customer's interest.
- Encourage customers to complete additional recommended treatments by using the Energy Advisor service.
- Accurately record and enter data into our tracking database.
- Accurately manage product inventory.
- Drive a Home Energy Squad van.
- Complete assigned administrative tasks and responsibilities during office time.
- Assist with our marketing and outreach efforts.
- Understand and adhere to corporate policies and procedures, attending trainings as requested, and reading company-wide emails and correspondence.
- Ongoing participation in our Energy Counselor training program
- Other duties as assigned or apparent
Qualifications/Job Requirements
- Display genuine interest in residential energy efficiency and a willingness to expand your knowledge base on the subject.
- Demonstrate excellent customer relations and communication skills.
- Showcase strong time-management and organizational skills, with the ability to meet deadlines and work in team settings.
- Possess basic computer and keyboard competency and show proficiency in Microsoft Office Word and Excel.
- Be capable of lifting 50 pounds and performing physical tasks such as carrying, pushing, pulling, kneeling, and squatting.
- Be willing and able to work outside in all weather conditions.
- Hold a valid driver's license and maintain a good driving record, and an ability to occasionally travel overnight to conferences and out-of-state work trips.
- Bilingual skills are a plus.
Compensation
The hourly rate expected for this role is $19/hr.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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