PT Food Lion To Go Associate

2 weeks ago


Concord, United States Food Lion Full time
JOB DESCRIPTION

Count on me - We know what to do, we make it easy, we do our part and we care

Job Title: Food Lion To-Go Associate

Success Factors Job Code: 1300490

Department: Front End

Reports To: Customer Service Manager

Primary Purpose:

Provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Food Lion To-Go Lead in maintaining standards according to Food Lion's standard practice manual. Maximize sales through excellent customer service.

Duties and Responsibilities:
  • Smiles, greets each customer, uses name whenever possible and provides prompt, accurate and friendly service while engaging customers to create a positive shopping experience
  • Exhibit behaviors that align with Food Lion's guiding principles, core values, vision, and strategy
  • Ability to shop multiple customer orders using the designated tools and equipment
  • Recognize or differentiate between all types of produce carried in the store, including differences between varieties of similar classes of products (e.g., apples, lettuce, etc.)
  • Substitute items when requested
  • Scan, bag, and label the purchase efficiently and accurately, while following established company policy and procedure
  • Verify all customer IDs presented and observe store policies pertaining to the sale of alcoholic beverages
  • Assist customers picking up orders
  • Complete Accountability Form from end to end process
  • Is courteous and helpful to other associates
  • Wears the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
  • Controls store's expenses through proper use of store supplies such as receipt tape, bags and cleaning supplies
  • Adheres to all company guidelines, policies and standard practices
  • Observes and corrects all unsafe conditions that could cause associate or customer accidents
  • Notify QA of any cleaning issues or maintenance required for To-Go area and equipment
  • Successfully complete Computer Based Training (CBT) and Training Aid courses
  • Performs all other duties as assigned
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Qualifications:
  • High school graduate or equivalent preferred
  • Good interpersonal, communication and customer service skills
  • Desire to work in a team environment
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Must meet minimum age requirements, when applicable, to perform specific job functions


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