Event Concierge

3 weeks ago

Birmingham, United States PCH Hotels and Resorts Full time

* Provide exceptional customer service by being identifiable and accessible at all times, ensuring guests' needs are promptly addressed.
* Decrease response time from guest contact to fulfilling their needs, demonstrating a proactive and attentive approach to customer service.
* Promote in-house facilities and have a comprehensive understanding of all hotel amenities and their hours of operation to assist guests effectively.
* Confer with the Host/Hostess of each function to ensure that all event specifications have been met, ensuring a seamless event experience.
* Familiarize yourself with each group, including knowing the contact person, meeting agenda, and any specific requirements to provide personalized service.
* Assist the Director of Event Operations and Event Services Manager with last-minute pop-ups, changes, or requests, ensuring flexibility and adaptability.
* Maintain constant communication with the Director of Event Operations and Event Services Manager to stay informed and updated on event details.
* Review the Banquet Event Order (BEO) with guests, discussing event times, locations, attendance guarantees, and other relevant details.
* Attend BEO Meetings as necessary to stay informed and prepared for upcoming events.
* Be available to handle various event setup tasks, such as arranging easels, sign placements, registration tables, and small meeting setups.
* Actively solicit feedback from guests to identify opportunities for improving guest services and satisfaction.
* Participate actively in the Guest Response Program, addressing guest concerns promptly and effectively.
* Issue and follow up on Work Orders to ensure timely completion of maintenance and service requests.
* Report gratuities by company guidelines and federal regulations.
* Observe all requirements, training, and restrictions set forth by the ABC board, ensuring compliance with legal and regulatory standards.

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