Automotive Service Dispatcher

4 weeks ago

Peabody, United States Group 1 Automotive Full time

Overview

Audi Peabody is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a SERVICE SHOP DISPATCHER to work in our world class service facility. Our well organized dispatcher will be a team player distributing work to 40 plus technicians. Our Service Shop Dispatcher will be a team player the enjoys interacting with our clients and associates through out the day.

In addition to competitive pay, we offer our associates the following benefits:

* Health, Dental, Vision, Life, and Disability insurance
* 401(k) plan with company match
* Paid Time-Off
* Employee Stock Purchase Plan
* Employee Vehicle Purchase Program
* Professional work environment, with job training and advancement opportunities

Some things about the position...

* Tracks shop workload to ensure timely repairs.
* Dispatches work based on Technician's skill level and promise time to ensure vehicle is fixed correctly the first time on time. Ensures 100% customer satisfaction.
* Tracks technician productivity to ensure fair distribution of work.
* Maintains a service scheduling form (route sheet) on an accurate and continuous basis.
* Checks and monitors progress of repairs throughout the day. Notifies ASM/Managers of potential production problems.
* Maintains communication with ASM's, Management and Technicians regarding job status.
* Provides additional vehicle condition information to the technical staff as needed.
* Properly documents repair order changes.
* Ensures that the flat rate time or other required timekeeping according to the service department and/or manufacturers procedures has been met.
* Conducts all business with sincerity, honesty and genuine concern for customers.
* Books outlines on RO's as the Technician completes the job.
* Uses appropriate billing tools and follows all Manufacturer, State and Federal requirements.
* Conducts business with sincerity, honesty and genuine concern for customers.
* Tracks of all carryovers ensuring timely completion of vehicle repairs.
* Pre-schedules appointments for all special ordered parts.
* Monitors the status of special order parts on a daily basis.
* Reports to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees.
* Assists Service Management whenever necessary.

You need...

* Two (2) or more years' experience as a dispatcher for an automotive dealership/service department preferred
* Previous technician or technical experience a plus
* Understanding of the service work-flow process
* Proficient at operating a personal computer including Microsoft Office: E-mail, Excel and Word.
* ADP/CDK Dealer Services Experience a plus.
* Ability to work independently and be self-motivated.
* Great attitude with high-energy personality.
* Excellent customer service skills.
* Professional appearance and work ethic.
* Strong attention to detail.
* Ability to work well in a process driven environment.
* Outstanding communication skills, both verbal and written.
* High school diploma or equivalent.
* Valid driver license in the state that you will work and a good driving record.

Group 1 is a Fortune 300 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect- now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

* All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity Employer.

#LI-AP1

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