Customer Services Coordinator

2 days ago

Houston, United States LSPI Full time
LiquidPower Specialty Products Inc. (LSPI) is the global leader in the science of drag reduction. In 2014 LSPI was acquired by Berkshire Hathaway, having previously been a wholly owned subsidiary of Phillips 66. LSPI provides flow improver solutions, delivering strategic value to its customers by maximizing the flow potential of pipelines while increasing their operational flexibility, capacity and economic performance. LSPI works with companies in more than 35 countries to solve pipeline flow needs, treating more than 12 million barrels of hydrocarbon liquids a day and providing customers with a total package solution that includes flow improver products and the right injection equipment. LSPI leading brands are LiquidPower™, ExtremePower® and RefinedPower™.

LSPI consistently recruits the best and brightest. Put your valuable skills to work and join us

Summary:

The Customer Services Coordinator provides back-office support to Customer Services team regarding product supply through phone calls, email, and occasional in-person meetings in addition to planning and coordinating transportation activities to support non-bulk deliveries to Western Hemisphere customers. Assists with data systems, customer issues, product quality, and invoicing. Works under limited supervision and within defined parameters.

Responsibilities:

  • Works jointly with sales personnel to learn the customer's business and establish unity of purpose and direction to create an engaging relationship
  • Provides back-office support for Customer Services team including but not limited to, updating POs and BOL information, monitoring and resolving accounts receivable issues
  • Enters orders/changes made outside of inventory planning software (GAINS) into SAP
  • Communicates delivery schedule delivery schedule to the customer
  • Verifies delivery information and releases all system generated invoices.
  • Follows established processes for routine work, including maintaining required Internal Controls compliant records, activities, and reports and adhering to ISO Quality processes
  • Responsible for planning and scheduling the logistics of all non-milk run finished product deliveries for North America. This includes containers, injection equipment, cleanout trailers, and other miscellaneous equipment needed at customer locations or warehouses
  • Collaborates with internal partners to ensure deliveries requirements are met without disruption to customers or vendors
  • Collaborates with Manufacturing on pick up schedules for non-bulk finished products
  • Coordinates with freight carriers and customs brokers in accordance with 49 CFR and CBP regulations
  • Offers logistical guidance to internal partners for deliveries of non-bulk product and equipment
  • Verify vendor invoices and create service entries in SAP
  • Tracks vendor performance by capturing Work Orders in LSPI's internal tracking system
  • Utilizes internal tracking system for management of company assets
  • Responsible for communication of injection equipment movements to Accounting to ensure the SAP Asset module is updated accordingly
  • Provides vacation relief scheduling support, as needed.
  • Complete other duties as directed by supervisor

Skills & Competencies:

  • Adaptability - must be able to respond in a positive manner to changing responsibilities, expectations, processes, and software
  • Analytical skills - Must have the ability to gather data and recognize trends
  • Communications skills - Strong writing and listening skills as well as the ability to present and influence others
  • Creative & Innovative - Must be able to see the big picture and work multiple details
  • Planning and organizational skills - must be able to plan, multi-task, and prioritize projects and tasks in such a way as to meet deadlines, must have high level of attention to detail and accuracy
  • Software Skills - must have working knowledge with Microsoft Office
  • Team Building skills - must be a team player focused on contributing to the organization in
  • achieving results

Job Requirements:

  • High School diploma or equivalent
  • Microsoft Office
  • Able to work extended and non-standard hours.
  • Able to work remotely via cellphone and/or laptop computer 24/7

Preferred Experience:

  • GAIN Systems Supply Chain & Inventory experience
  • Customer Service experience
  • SAP business experience in the Sales & Distribution module
  • Knowledge of DOT and Hazmat regulations including basic understanding of hours of service
  • 1-3 years' work experience

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