Guest Recognition Ambassador
3 weeks ago
The Lake Nona Wave Hotel invites you to explore opportunities to push your creativity and be outstanding in a role that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to meeting you
About the opportunity:
The Guest Recognition Ambassador is the primary champion that creates and delivers a comprehensive hotel experience. You will promote hotel services and amenities as well as connect the guest to local and authentic experiences in the Lake Nona community. You will facilitate the discovery of hotel amenities by warmly greeting and assisting guests upon arrival. You will set up custom travel itineraries and make all reservations for in-house guests as well as by contacting guests prior to their arrival. You will coordinate with other departments to ensure the overall guest experience exceeds expectations.
- Follow Forbes standards to assist guests with exceptional verbal and written communication skills.
- Responsible for pre-arrival process to assist in designing custom itineraries prior to the guests’ arrival and during their stay.
- Anticipate guests needs to accommodate them and provide an exceptional guest experience.
- Understand guest’s needs and provide them with personalized solutions.
- Be part of a cohesive team with a singular focus on creating the best possible guest experience.
- Demonstrate your unique personality, creativity, ingenuity, and an innovative approach to deliver a meaningful stay.
- Utilize the freedom to go beyond to become an expert in the local community and confidently connects guests to unforgettable experiences in Lake Nona.
- Order amenities for guests who are VIP, celebrating special occasions, or as needed.
- Print reports and traces to ensure a satisfactory guest experience.
- Provide notes and comments regarding guest stays and profile in property management system, noting special needs and requests to ensure a smooth registration upon arrival at the Welcome Desk.
- Ensure proper booking information and VIP status is recorded for each reservation and according to resort standards.
- Distribute VIP report daily that is accurate and meaningful.
- Track ancillary revenue booked.
- Keep current with all communication and departmental changes.
- Have complete knowledge of and comply with all departmental policies, services, procedures & standards.
- Remain current at all times of:
- all hotel features/services, hours of operation
- local restaurants, bars, nightlife
- transportation options and current rates
- local vendors
- local events/activities
- scheduled daily group activities
- Hotel activities
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
- Develops and maintains service relationships to fulfil the needs of ownership, VIPs, guests, or team members.
- Provides information regarding area, including directions, attractions, shopping, nightlife, or recreational opportunities.
- Acquires tickets to special events or makes reservations for clients at a variety of venues, including for dinner, recreation times (e.g., golf or tennis), or spa treatments.
- Assist to plan and schedules special events, celebrations, or meetings.
- Greet guests and visitors warmly and make them feel welcome and attended.
- Answers phone and email inquiries from potential guests in a timely and respectful manner.
- Provides a variety of business services such as shipping packages and assisting with printing needs.
- Receive and redirect mail, phone calls, packages, etc.
- Offers and assists guests in arranging transportation and excursions.
- Arranges for interpreters or translators when needed.
- Act as a liaison between guests and any department as needed.
- Handle all guest opportunities with tact resolving all issues to guest satisfaction.
- Represent the hotel with integrity and pride.
- Participate in department projects.
- Attend and participate in monthly meetings.
- Assist Reservations and Welcome Desk teams when needed.
- Assist in recognizing and maintaining relationships with repeat guests and top producing travel agents.
- Maintain a neat, clean, and safe work environment.
- Performs other related duties as assigned.
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. This role demands high levels of energy. You need consistency even though the days are never alike; and creativity to tackle daily adventures.
Communication is what keeps our departments running perfectly. Our Guest Recognition Ambassadors must have timely and effective communication skills to ensure all other departments and extended hotel team is always prepared to exceed guest expectations. You will build external relationships with key partners to ensure our guests receive nothing but the best experience.
- You must be passionate about guest service and have a minimum of two (2) years of experience in concierge operations in a luxury setting.
- A post-secondary diploma or degree is preferred.
- Strong verbal and written communication skills.
- Have an impeccable thoughtful attention to detail to ensure accuracy and efficiency.
- Maintain high ethical standards and professionalism to include confidentiality regarding guests, team members, and proprietary information and protect company assets.
- Polite and confident with a great deal of patience.
- Demonstrated ability in multitasking and time-management.
- Critical thinking, problem solving, judgement and decision-making abilities.
- Has genuine motivation to go above and beyond.
- Ability to effectively cope with change, handle risk and uncertainty comfortably, ability to shift gears at a moment’s notice while being composed under pressure. Does not show frustration when dealing with difficult situations.
- Relates to all types of people and builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
- Professional and appropriate business appearance and demeanor aligned with the Lake Nona Wave Hotel brand, culture, and grooming policy.
- Embrace the hotel’s culture and vision to Inspire Happiness.
- Flexibility to meet the demands of a 24-hour operation. Due to the nature of the hospitality industry, team members may be required to work varying schedules, including holidays and weekends to accommodate business demands.#lakenonawavehotel
-
Guest Recognition Ambassador
1 month ago
Orlando, United States Lake Nona Wave Hotel Full timeOverview: The Lake Nona Wave Hotel invites you to explore opportunities to push your creativity and be outstanding in a role that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to meeting you! About the opportunity: The Guest...
-
Guest Recognition Ambassador
3 weeks ago
Orlando, United States CoralTree Hospitality Group Full timeFollow Forbes standards to assist guests with exceptional verbal and written communication skills. Responsible for pre-arrival process to assist in designing custom itineraries prior to the guests' arrival and during their stay. Anticipate guests nee Concierge, Ambassador, Guest Experience, Guest, Hotel, Transportation
-
Guest Experience Ambassador
1 week ago
Orlando, United States Ceterus Full timeAs the first point of guest contact, the Guest ExperienceAmbassador is responsible for ticket sales and guest service inquiries. Your goal is to meet or surpass the expectations of every guest by providing a friendly and engaging experience, while completing accurate and efficient sales transactions and increasing revenue opportunities.In this role, you will...
-
Guest Arrival Ambassador
19 hours ago
Orlando, United States SeaWorld Parks Full timeAt SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our...
-
Park Area Ambassador
12 hours ago
Orlando, United States SeaWorld Entertainment Inc Full timeAt Discovery Cove Orlando, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to...
-
WSS - Guest Services Ambassador 3
7 hours ago
Orlando, United States Sandpiper Property Management Full timeJob Summary: " The Guest Services Ambassador position will work one day a week only with the option to train in Housekeeping." The Guest Services Ambassador (GSA) acts as the “face” of the hotel and is the main point of contact for guests. They are responsible for ensuring an excellent guest experience by conducting front desk operations in an efficient,...
-
Guest Arrivals Ambassador
21 hours ago
Orlando, United States SeaWorld Parks Full timeReady to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, wed love to have you join our team! What you get to...
-
Guest Correspondence Ambassador
4 weeks ago
Orlando, United States Discovery Cove Orlando Full time**What you get to do**: - Maintain a safe and clean work environment - Maintain, process and control confidential files - Follow up with department(s) on unresolved correspondence - Manage Lost and Found to include shipping of guest items - Provide guidance and authorization for guest satisfaction tools/resources - Maintain a professional demeanor and...
-
Guest Arrival Ambassador
19 hours ago
Orlando, United States SeaWorld Parks Full timeAt Discovery Cove Orlando, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to...
-
Hospitality Ambassador
7 hours ago
Orlando, United States McDonald's Full timeMcDonald's Works for Me. I'm going places. I want to have fun, I like to be challenged, and I need a schedule that works for me. The Job for Me – Get a job that fits your life, inspires your best, and moves you forward. Choose your hours. Pursue your education. Build your skills and be yourself. The Team for Me – Our people want to say YES — to working...
-
Guest Receptionist
7 days ago
Orlando, United States Bluegreen Resorts Full timeJob Description At Bluegreen Vacations, you have an opportunity to meet face to face with guests who are seeking a better way to travel. As a Guest Receptionist (Receptionist / Customer Service Representative) you will serve as our \'Ambassador of First Impressions\': * Greet guests as they arrive at the sales preview center. * Collect information and...
-
Guest Receptionist
7 days ago
Orlando, United States Bluegreen Vacations Corporation Full timeAt Bluegreen Vacations, you have an opportunity to meet face to face with guests who are seeking a better way to travel. As a Guest Receptionist (Receptionist / Customer Service Representative) you will serve as our "Ambassador of First Impressions":Greet guests as they arrive at the sales preview center.Collect information and complete basic data...
-
Supervisor, Guest Services
3 weeks ago
Orlando, United States Simon Property Group Inc Full timeJob Location: Orlando International Premium Outlets The Guest Services Supervisor, is responsible for overseeing the day to day operation of a multi-national, multi-lingual customer service staff possibly at multiple locations within the center. The Guest Services Supervisor plays a critical role in driving sales at the center by maximizing the customer's...
-
Guest Services Manager
3 weeks ago
Orlando, United States Innisfree 62s Full timeInnisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Hilton Pensacola Beach The Guest Services Manager oversees all guest services operations, including Front Desk, Reservations, PBX, Bell staff, and transportation services to ensure quality and guest satisfaction....
-
Guest Experience Expert
16 hours ago
Orlando, United States Marriott International Full timeJob Number 23211308 Job Category Rooms & Guest Services Operations Location JW Marriott Orlando Grande Lakes, 4040 Central Florida Parkway, Orlando, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and...
-
Guest Service Aide
1 day ago
Orlando, Florida, United States JW Marriott Orlando Grande Lakes Full timeAdditional Information Full-Time AvailabilityJob Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Orlando Grande Lakes, 4040 Central Florida Parkway, Orlando, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryGreet and escort guests to rooms. Open doors and...
-
Seasonal Assistant Supervisor, Culinary Operations
24 hours ago
Orlando, United States SeaWorld Parks Full timeSEASONAL POSITION Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, wed love to have you join our...
-
Guest Service Representative
1 day ago
Orlando, United States Marriott International Full timeAdditional Information Part time Job Number 24061337 Job Category Rooms & Guest Services Operations Location Sheraton Orlando Lake Buena Vista Resort, 12205 S Apopka Vineland Road, Orlando, Florida, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management Welcome to our family As a world-class...
-
Guest Service Representative
2 days ago
Orlando, United States Marriott Full timeAdditional Information Part time Job Number 24061337 Job Category Rooms & Guest Services Operations Location Sheraton Orlando Lake Buena Vista Resort, 12205 S Apopka Vineland Road, Orlando, Florida, United States Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management Welcome to our family As a world-class leader in the...
-
Guest Service Representative
11 hours ago
Orlando, United States Sheraton Lake Buena Vista Resort Full timeAdditional Information Part timeJob Number 24061337Job Category Rooms & Guest Services OperationsLocation Sheraton Orlando Lake Buena Vista Resort, 12205 S Apopka Vineland Road, Orlando, Florida, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome To Our FamilyAs a world-class leader in the travel...