Overnight Front Office Agent

2 weeks ago

Philadelphia, United States Loews Hotels Full time

Located in the nation's first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The city's expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination. Welcome to Where History Meets Modern Day.

Job Specific

* Assists arriving and departing guests in a highly professional manner and with utmost courtesy
* Handles all luggage, baggage, packages, etc. carefully and safely
* Rooms arriving guests and assists guests who are checking per Hotel standards
* Ensures that all luggage and bags are in a safe, secure area while awaiting transfer
* Completely familiar with all room types, room amenities and Hotel facilities, provides such information to Hotel guests
* Completely familiar with Hotel emergency procedures and provides necessary information to Hotel guests
* Handles guest inquiries professionally and with the utmost courtesy and accuracy
* Answers telephone in accordance with Loews Hotels Star Service standards
* Becomes familiar with guests' names and acknowledges guests by name
* Provides guests with Hotel and surrounding area information and travel directions
* Promotes Hotel facilities, Food and Beverage outlets, and recreation programs
* Transports guests to/from recreation areas in a safe and timely manner
* Makes use of Handheld computer for check in purposes
* Handles master keys with care and follows proper sign-in/out procedures following key control and security procedures
* Maintains condition of Hotel lobby, picking up any trash or debris, contacting Housekeeping for major cleaning tasks
* Maintains a good working relationship with all Hotel departments, with special emphasis on Front Desk, Valet Parking, Concierge and Housekeeping
* Stands at post when not on a "Front" or "Last"
* Is alert to guest who appears to be intoxicated and intends to drive a vehicle - notifies Security
* Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board
* Reads Group Profiles and Banquet Event information on a daily basis
* Maintains the cleanliness and excellent condition of equipment and work area
* Other duties as assigned

General

* Promotes and applies teamwork skills at all times
* Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
* Is polite, friendly, and helpful to guests, management and fellow employees
* Executes emergency procedures in accordance with hotel standards
* Complies with required safety regulations and procedures
* Attends appropriate hotel meetings and training sessions
* Maintains cleanliness and excellent condition of equipment and work area
* Complies with hotel standards, policies and rules
* Recycles whenever possible
* Remains current with hotel information and changes
* Complies with hotel uniform and grooming standards

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