Area Installation Specialist

3 weeks ago

Golden, United States Home Depot Full time

Position Purpose:
The Area Installation Specialist (AIS) is responsible for assisting with the customer experience throughout the install job life cycle. This includes performing technical measures, assessing pre-existing conditions, and performing product affirmations The AIS will conduct Job Site Inspections (JSIs) to review quality of work, conduct service provider badging checks, and meet with customers to ensure the install experience is consistent with THD standards. Responsibilities will further include resolving customer complaints, making decisions needed to prevent cycle-time delays, working with service providers to resolve issues, and approving or escalating project changes prior to moving forward. At the end of the install process the AIS will ensure all open items are completed to the customer's satisfaction.

Key Responsibilities:
25% Customer Experience - Initiates and maintains regular communication with customers across the install life-cycle, ensures timely customer follow-up, and resolves open questions or job changes; Resolves job-in-process items such as scope of work changes, add-labor items, and material needs, and escalates decisions as appropriate; Manages open services and assigned Care Tickets to resolution 60% Job Process Management - The AIS manages all jobs from assigned area and product category; This will involve assessing pre-existing conditions, performing product affirmations, and performing technical measures; After the installation begins, the AIS is responsible for performing Job Site Inspections (JSIs) which includes conducting service provider badge checks, inspecting the work to ensure industry construction standards are adhered to, addressing customer questions, ensuring job scope changes are documented, and ensuring the overall install experience is meeting or exceeding the customer's expectations; Manages timely closure of all open services within assigned area 15% Operations - Assists in management of customer inquiries across the install life cycle, resolves open services, and resolves jobs-on-hold; Initiates change of scope requests to drive efficient job life-cycle timelines; Uses reporting and related systems to provide overall customer experience and accuracy at install
Direct Manager/Direct Reports:
This position typically reports to District Installation Manager This position has 0 Direct Reports
Travel Requirements:
Typically requires overnight travel less than 10% of the time.
Physical Requirements:
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Working Conditions:
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Minimum Qualifications:
Must be eighteen years of age or older. Must be legally permitted to work in the United States. Must pass pre-employment test if applicable
Preferred Qualifications:
Construction/home improvement industry experience. Prior experience managing residential home improvement install projects.
Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Minimum Years of Work Experience:
5
Competencies:
Action Oriented Business Insights Collaborates Communicates Effectively Customer Focus Strong time management and organizational skills Strong negotiating skills Strong business acumen Problem solving and multi-tasking skills Collaborative leadership skills where strong value is placed on partnerships
Apply by 05/26/2024.
See more benefits

  • Area Installation Specialist

    1 month ago

    Golden, United States HOME DEPOT U.S.A., INC. Full time

    Position Purpose: The Area Installation Specialist (AIS) is responsible for assisting with the customer experience throughout the install job life cycle. This includes performing technical measures, assessing pre-existing conditions, and performing product affirmations The AIS will conduct Job Site Inspections (JSIs) to review quality of work, conduct...

  • Area Installation Specialist

    1 day ago

    Golden, United States Home Depot Full time

    With a career at The Home Depot, you can be yourself and also be part of something bigger.Position Purpose:The Area Installation Specialist (AIS) is responsible for assisting with the customer experience throughout the install job life cycle. This includes performing technical measures, assessing pre-existing conditions, and performing product affirmations...

  • Pump Installation Technician

    4 days ago

    Golden, United States JARBO Full time

    Job DescriptionJob DescriptionPosition Summary – Field Technician – Field Service Technician: As a Field Service Laborer you will be responsible for loading and unloading equipment for jobs and assist in service, repair, and installation of water pump systems. What's in it for you as a Field Technician – Field Service TechnicianEmployee-Owned Firm...

  • Pre-Engineered Installation Technician

    3 weeks ago

    Golden Valley, United States LVC Companies Full time

    About LVC: We are the area's leading fire protection and systems integration company, established in 1982. We realize that our employees are our strength and only hire highly motivated people who are the best at what they do in our industries. We provide a positive, team-oriented work environment and encourage, promote, and reward team members who share our...

  • Malting Senior Specialist

    4 days ago

    Golden, United States Molson Coors Full time

    Requisition ID: 30593    A Career in Beer: Our purpose at Molson Coors Beverage Company, formerly known as MillerCoors Brewing Company, is to unite people to celebrate all of life’s moments. We are the world’s family brewer, brewing and selling our beer for over 350 years around the world.      We are TalentBrewers - we believe in our...

  • Help Desk Support Specialist

    2 weeks ago

    Golden, United States Syntricate Technologies Inc Full time

    Requireements: Availability to work 4 days/week at the Client's site in Golden, CO (required); Experience working as Help Desk Support Specialist (1+ year); Experience with TCP/IP; Experience with Windows 9x/2000/XP/NT/Vista/7; Experience with Service Desk Ticket System; Experience with Adobe Acrobat; Experience with Active...

  • Help Desk Support Specialist

    4 days ago

    Golden, United States Syntricate Technologies Full time

    Requireements: vailability to work 4 days/week at the Client's site in Golden, CO (required); Experience working as Help Desk Support Specialist (1+ year); Experience with TCP/IP; Experience with Windows 9x/2000/XP/NT/Vista/7; Experience with Service Desk Ticket System; Experience with Adobe Acrobat; Experience with Active Directory; n...

  • Learning Specialist

    7 days ago

    Golden Valley, United States Archdiocese of Saint Paul and Minneapolis Full time

    The Learning Specialist will work with students in grades K-6 to support them in their reading, mathematics and various subject content areas in small groups and push-in time. Students that are needing remediation and/or enrichment often work with the Learning Specialist. The Learning Specialist works with students of all abilities. This role requires...

  • Mechanical Specialist 4

    5 days ago

    Golden, United States Molson Coors Full time

    Requisition ID: 30234 A Career in Beer and Beyond: Our purpose at Molson Coors Beverage Company is to brew beverages that unite people to celebrate all life's moments. We've been brewing iconic brands for over 350 years and are now proud to be offering a modern portfolio that expands beyond the beer aisle. We are Talent Brewers with our culture rooted in...

  • Fermenting Senior Specialist

    5 days ago

    Golden, United States Molson Coors Full time

    Requisition ID: 30295 A Career in Beerand Beyond: Our purpose at Molson Coors Beverage Company is to brew beverages that unite people to celebrate all life's moments. We've been brewing iconic brands for over 350 years and are now proud to be offering a modern portfolio that expands beyond the beer aisle. We are Talent Brewers with our culture rooted in our...

  • Prior Authorization Specialist

    4 days ago

    Golden Valley, United States Minneapolis Clinic of Neurology Full time

    Title Prior Authorization Specialist Category Patient Financial Services Location Golden Valley Full-Time/Part-Time Full-Time Shift Days Work schedule Monday - Friday days Req Number PAT-24-00004 Open Date 4/23/2024 Description Our Prior Authorization team is growing! We are expanding this centralized department and are in...

  • Turn Team Member

    22 hours ago

    Golden, United States Cardinal Group Management&Advisory LLC Full time

    Job DescriptionJob DescriptionPOSITION: Turn Team Member (temporary/seasonal)COMPENSATION: Pursuant to Colorado regulations, if this job is performed in Colorado, the salary range is $13 - $15 plus bonus potential. SUMMARYStudent housing turns typically last 10-21 days, where hundreds of students are moving out of a single community just days after a fresh...

  • IT Support Specialist

    4 days ago

    Golden, United States Tomorrow Full time

    The Operations team works across the entire global Tomorrow organization to help all business units achieve their goals. We work with Tomorrow stakeholders and leadership to design and implement our operating plan, and to measure and track progress against our goals. We're looking for an IT Support Specialist! This is an opportunity to own all IT-related...

  • Turn Team Member

    2 days ago

    Golden, United States Cardinal Group Management&Advisory LLC Full time

    Job DescriptionJob DescriptionPOSITION: Turn Team Member (temporary/seasonal)COMPENSATION: Pursuant to (CO) regulations, if this job is performed in (CO), the salary range is $13 - $15 plus bonus potential. Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan...

  • Roof Technician

    4 days ago

    Golden, United States Cairn Roofing Group Full time

    Job DescriptionJob DescriptionWe are seeking a skilled and experienced Roof Technician to join our team. The ideal candidate will have a strong background in roofing installation, maintenance, and repair. The Roof Technician will be responsible for completing a variety of roofing projects, working both independently and as part of a team. This is a full-time...

  • Service Technician

    1 month ago

    Golden, United States Advanced Laundry Systems Full time

    Job DescriptionJob DescriptionThe Commercial Laundry Service Technician is responsible for repairing and maintaining large industrial commercial laundry equipment such as washers, dryers, ironers, and folding equipment. Our equipment contracts service the hospitality, government, laundromats, and multifamily housing industries in multiple locations....

  • Technician - Malting

    4 days ago

    Golden, United States Molson Coors Full time

    Requisition ID: 30907    A Career in Beer:  Our purpose at Molson Coors Beverage Company, formerly known as MillerCoors Brewing Company, is to unite people to celebrate all of life’s moments. We are the world’s family brewer, brewing and selling our beer for over 350 years around the world.      We are TalentBrewers - we believe in our...

  • Field Service Engineer

    1 month ago

    Golden, United States Torus Americas Inc. Full time

    Who are we? Torus Americas Inc, located in Golden, Colorado, is part of Torus Group. The Group delivers measurement systems to leading industries around the world including metal packaging, plastic packaging, aerospace, automotive, pharmaceutical and medical industries. Utilizing 25 years of metrology expertise we custom design automated inspection and...

  • Revenue Cycle Specialist

    5 days ago

    Golden, United States Alpine Physician Partners Full time

    We're committed to bringing passion and customer focus to the business. Job Description: Rocky Mountain Senior Care is looking for a full cycle biller who can support all aspects of insurance billing, claims follow-up, collections and has done or knowledgeable in payment posting. Some of their responsibilities may include: (any other duties assigned) ...

  • IT System Administrator

    4 days ago

    Golden, United States ClientSolv Full time

    Company Description ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration. Job DescriptionWe...