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Mental Health Receptionist

2 months ago

Manhattan, United States Pawnee Mental Health Services Full time

Who We Are

At Pawnee Mental Health, we take a great deal of pride in the services we offer, and the progress made by those we serve. All employees, regardless of their role, are an important part of our success To help us achieve our mission, we're looking for bright and talented people with great ideas. We believe individuals and families with mental health and/or substance use challenges should have the opportunity to lead normal, productive lives at home and in their communities. If you feel the same, we invite you to explore the opportunity below to see how you can make a difference

We look forward to reviewing your application

What We Offer

Pawnee is proud to offer a full range of benefits to all our full-time staff We offer a full range of health, dental, and vision insurance through the State of Kansas, as well as an excellent retirement plan through KPERS. We are also proud to provide competitive wages, generous paid time off, and several voluntary benefits like ambulance and disability insurance, among others.

The Role You Play

As a Customer Service Representative at Pawnee Mental Health Services, you will be the first face our patients see on their way in, and the last face they see on their way out. You will also be the welcoming voice answering client questions or directing them according to their needs.

This position is located at our Crisis Stabilization Unit, an 11 bed semi-inpatient unit. Applicants must be willing and able to work in a highly stressful environment with a vulnerable client population.

* The Day-to-Day
* Professionally greet and handle the public in person and on the telephone
* Effectively communicate important client policies - such as payment and collections, scheduling appointments, and directing concerns appropriately
* Monitor and direct clients in and from waiting rooms
* Perform general clerical duties, typing correspondences, preparing packets for meetings, processing mail, photocopying and faxing documents, taking minutes, scheduling meeting rooms and company cars


* Other Duties as Assigned
* Balance cash receipts and report variances to the office supervisor
* Actively participate in cross training and updating knowledge of clerical skills



Who You Are

This role acts as the face of the organization, as such the ideal candidate is levelheaded and capable of remaining professional in all situations. They are also an excellent multitasker, willing to work as a team.

The successful applicant must also be willing and able to remain objective and professional while working with clients experiencing an acute mental health crisis. A demonstrated ability to work in a stressful and intense environment is required.

* Required
* High school diploma or equivalent
* Strong oral and written communication skills in English
* Demonstrated ability to handle a stressful and often intense working environment.


* Preferred
* Previous clerical experience, including managing multi-line phone systems
* Previous experience with behavioral health
* Proficient with Microsoft Suite
* Multi-lingual skills



Results of criminal and all other applicable background checks must meet the approval of Pawnee Mental Health Services.