Aftermarket Specialist

Job Summary

Assist store personnel in maintaining accurate, on-time reports and records relative to the parts and service department's operations. Additional areas of support include: answering phones, opening/closing invoices, selling service and parts, attachments, and accessories.

Essential Duties and Responsibilities

- Works to build a solid business relationship with Van Wall customers

- Daily maintenance of warranty claims and credits

- Opens work orders as directed by the service manager

- Directs incoming service related inquiries and scheduling requests

- Help with data entry and customer follow up for Service, Parts, and Sales departments

- Promotes and sells products and/or services to meet customer needs

- Supplies Service Technicians with parts as required

- Keeps necessary supplies on hand and reorders when needed

- Prepares customer invoices and takes payments when presented to the service and parts department

- Represents Van Wall Equipment with a professional and positive attitude. Strives to protect the dealership image in a positive light while promoting customer loyalty

Position Qualifications

- Previous Parts and/or Service experience preferred

- Familiar with John Deere and powersports brands

- Ability to use standard desktop applications such as Microsoft Office and Excel

- General understanding of mechanical & technical terms

- Ability to speak effectively one on one or in a group

- Complete all duties as assigned

- High School Diploma or equivalent required