Barista (AM) - FireLake Grill House & Cocktail Bar
2 weeks ago
At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it's how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team's talents.
Radisson Hotel Group Americas is proud to be one of the world's leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.
FireLake Grill House and Cocktail Bar possesses a timeless atmosphere with a modern edge who is looking for an energetic Barista.
FireLake Grill House and Cocktail Bar features regional, local and sustainable foods kissed with the flavor of real burning wood, utilizing the grill, rotisserie and smoker. Impeccable hospitality and service. 175 seat restaurant, 125 seat lounge. Our lounge features local brews, selective wine list and modern cocktail program.
Key Responsibilities
Serves customers in a prompt and efficient manner
* Greet customers and take order; provide information about products and look for opportunity to "up-sell" products
* Prepare all drink orders according to standard
* Cleans and stocks work area
* Follows all hotel procedures and policies, including those for safety and security, to ensure safety of all associates during each shift
* Maintain a calm demeanor during periods of high volume to keep area operating to standard and to set a positive example for the team
* Responds to customer requests and complaints
* Maintain & operate a cash register for transactions
* Assist with room service deliveries as necessary
Adheres to legal and/or Radisson policies and standards
* Understands and follows the laws and guidelines for beverage service
* Operate a cash register and receive payment from customers in cash or credit card, accurately counts and provides change to customers as required, and follow all guest service and cash handling policies and procedures
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can service and teamwork
* Communicates and reinforces the vision for customer service to all managers, supervisors and employees
* Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork
* Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees
* Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions
* Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Requirements/Skills
* Minimum one year of restaurant experience, preferably in an upscale high volume environment
* Must meet minimum age to serve alcohol based on applicable state law
* Knowledge of local, state and federal liquor laws and regulations
* Thorough understanding of safe and perceptive service
* Excellent customer service and verbal communication skills
* Ability to do basic math and handle cash
* Ability to work with Point of Sale systems
* Highly organized - demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time
* Able to work a flexible schedule, including weekends and holidays
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.
Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.
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