FT Assistant Manager Customer Service

9 hours ago


Americus, United States Food Lion Full time
At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.

PRIMARY PURPOSE

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

DUTIES AND RESPONSIBILITIES
• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
• Hire, train, and develop associates to meet department needs
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or
exceed customers' expectations
• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes
• Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
• Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Ensures compliance with local, state and federal regulations
• Adheres to all company guidelines, policies and standard practices
• Maintains security standards
• Successfully complete Computer Based Training (CBT) and Training guide
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Performs all other duties as assigned

QUALIFICATIONS
• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

PHYSICAL REQUIREMENTS
• Ability to use computers, smart devices, and other communication systems required to perform job functions
• Ability to use hand held computers for orders, mark downs, scan outs, and inventory
• Stand 100% of the time, frequently walking short distances
• Ability to push or pull up to 2000 pounds using a pallet jack or float
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
• Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check invoices, dates, and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

If you have a disability and require assistance in the application process, please contact our Recruiting Department at recruiting@foodlion.com

  • Americus, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...


  • Americus, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...


  • Americus, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 373945 Address: USA-GA-Americus-107 Prince Street Store Code: Store 02222 Front End (7231384) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10...


  • Americus, United States Tremco Construction Products Group, Inc. Full time

    Job Description As TCI expands its product and service offerings to customers across the nation and beyond, TCI is seeking a motivated Customer Service Representative who can engage with a diverse customer base. Candidates who are fluent in both English and Spanish are highly encouraged to apply, as this role involves providing both English-and...


  • Americus, United States City of Americus, GA Full time

    Salary : $33,745.06 - $57,368.06 Annually Location : Americus Job Type: Full-Time Job Number: 202300058 Department: Finance Division: Utility Billing Opening Date: 01/08/2025 Description The purpose of the Customer Service Representative classification within the Finance department is to conduct administrative functions associated with receiving account...


  • Americus, United States Family Dollar Full time

    Family Dollar - 202 MANHATTAN ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...


  • Americus, United States Middle Flint Health & Wellness Full time

    Position Title: Court Services Liaison, FT - SOUTH Designation: Mission Critical Position Minimum Entry Salary *: Negotiable Based on Experience Location: Webster, Marion, Sumter, Schley, Taylor, Crisp, Dooly and Macon Counties, Georgia Services Area/Programs: Court Services Description of Duties: The individual in this role will act as a liaison...


  • Americus, United States Republic Services Full time

    **POSITION SUMMARY:** The Customer Support Specialist provides assistance and support to customers, Sales, Facility Operations, Customer Service Manager and management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc. Processes orders, prepares correspondence, and fulfills...


  • Americus, GA, United States Magnolia Manor Senior Living Full time

    As a Front Office Assistant at Magnolia Manor Senior Living, you will play a crucial role in supporting the smooth operation of our front office and providing top-notch service to our residents and visitors. This dynamic role requires a person who is highly organized, has excellent communication skills, and can adapt quickly to changing priorities.Your...

  • Kitchen Manager

    7 hours ago


    Americus, United States Windsor Hotel Full time

    POSITION:Kitchen ManagerDEPARTMENT:Food and BeverageSUPERVISOR:Food and Beverage Manager JOB SUMMARY: A Kitchen Manager, or Kitchen Supervisor, is the person who ensures that kitchen departments run smoothly and ensures that all kitchen and restaurant staff adhere to safety regulations. Their duties include supervising kitchen staff, organizing food orders,...

  • Property Manager

    5 days ago


    Americus, United States FWM PAYROLL CLEARING, Inc. Full time

    Title: Property Manager Company: Fairway Management Location: Americus, GA Schedule: Part time 24 hours a week during weekdays Additional: Company Overview: At JES Holdings, our company's mission is to develop, build, and manage quality affordable housing, where our families would be proud to live. A key division of JES Holdings, Fairway Management (FWM),...


  • Americus, Kansas, United States Hobby Lobby Full time

    Company OverviewHobby Lobby is a dynamic and compassionate organization that values leadership and growth. Our mission is to provide a meaningful work environment where our team members can thrive and make a positive impact.We're seeking a Co-Manager who shares our vision and is passionate about leading by example. As a Co-Manager, you will be an integral...


  • Americus, United States Phoebe Physicians Full time

    EDUCATION REQUIREMENTS Master's Degree in Nursing (Required) EXPERIENCE REQUIREMENTS 2 -3 years experience in emergency services, urgent care or family practice (Preferred) 4+ years experience in supervision and independent decision making in major nursing areas (Preferred) CERTIFICATIONS AND LICENSURES Required Certifications/Licensures: Nurse...


  • Americus, Kansas, United States Xylem I LLC Full time

    Job SummaryXylem I LLC is hiring a Vegetation Management Technician to join our team.The successful candidate will operate heavy equipment to remove branches and tree material from electrical lines, while ensuring compliance with safety regulations and best practices.Main Responsibilities:Remove branches and tree material from electrical lines using heavy...


  • Americus, Georgia, United States Innovative Senior Solutions Inc Full time

    Our MissionInnovative Senior Solutions Inc is dedicated to providing innovative solutions for seniors. As our Executive Director, you will be responsible for:Driving Business Growth: Develop and implement strategies to increase revenue, improve operational efficiency, and enhance client satisfaction.Overseeing Multiple Departments: Ensure seamless...

  • Food Mart 2 Cashier

    11 hours ago


    Americus, United States Perry Bros Oil Co Inc Full time

    Job DetailsJob Location Food Mart 2 - Americus, GA DescriptionEssential Functions: 1. Maintains 100% total customer focus. 2. Works together with the other store employees and management as a team. 3. Works when scheduled by the Store Manager. Full-time team members work up to forty (40) hours per week, or more if necessary. 4. Understands and complies with...


  • Americus, United States Perry Bros Oil Co Inc Full time

    Job DetailsJob Location Gas N Go Express - Americus, GA DescriptionEssential Functions: 1. Maintains 100% total customer focus. 2. Works together with the other store employees and management as a team. 3. Works when scheduled by the Store Manager. Full-time team members work up to forty (40) hours per week, or more if necessary. 4. Understands and complies...

  • Americus Gas N Go Cashier

    57 minutes ago


    Americus, United States Perry Bros Oil Co Inc Full time

    Job DetailsJob Location Americus Gas N Go - Americus, GA DescriptionEssential Functions: 1. Maintains 100% total customer focus. 2. Works together with the other store employees and management as a team. 3. Works when scheduled by the Store Manager. Full-time team members work up to forty (40) hours per week, or more if necessary. 4. Understands and complies...


  • Americus, Georgia, United States Arlington HealthCare Full time

    About Arlington HealthCareArlington HealthCare is a leading healthcare provider in the region, known for its commitment to delivering high-quality patient care. Our state-of-the-art facilities and cutting-edge technology enable our team of dedicated healthcare professionals to provide exceptional service to patients across the region.Salary and...

  • PT Pharmacist

    20 hours ago


    Americus, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...