Front Office Agent

3 weeks ago

Clearwater, United States Hyatt Hotels Corp. Full time

The Hyatt Regency Clearwater Beach is seeking a dedicated, customer service oriented, professional to join the Front Office team as a Regular Front Office Host.

Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives an opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You'll be the face of Hyatt as a Front Office Host. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Hyatt is an Equal Employment Opportunity Employer- M/F/Veteran/Disability/Sexual Orientation/Gender Identify

* Qualifications - External
* Must have a true desire to satisfy the needs of others in a fast-paced environment
* Must be available to work various shifts ESPECIALLY Fridays, Saturdays and Sundays and holidays (mornings, and afternoons) as required by business needs
* Must be able to multi-task, prioritize effectively, and be very detail oriented
* Previous experience in Opera property management system is an asset
* Previous Front Desk hotel experience is preferred
* Must have previous cash-handling experience
* Knowledge of basic math skills required
* Must have previous customer service experience
* Must have proven experience in making quick and efficient decisions
* Must be able to interact with a diverse group of individuals
* Must have the ability to upsell - previous experience is an asset

Physical Aspects of Position (include but are not limited to):

* Constant standing throughout the shift
* Constant writing, typing, and computing throughout the shift
* Frequent walking throughout the shift

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