Dispatcher

4 weeks ago

Portland, United States GLOBAL MEDICAL RESPONSE Full time

POSITION SUMMARY

Responsible for answering incoming emergency and non-emergency calls, triaging calls using Emergency Medical Dispatch (EMD) protocols, dispatching units on emergent and non-emergent calls, management of System Status Plan, and other duties.

RESPONSIBILITIES

* Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.


* Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.


* Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.


* Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.


* Responsible for generating applicable reports and checking for accuracy.


* Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.


* Relays instructions from supervisors, messages, and emergency information.


* Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.


* Follows established parameters/formats in receiving requests for service.


* Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.



MINIMUM QUALIFICATIONS

* High school diploma or equivalent.


* Must be able to work nights & weekends.


* Must be able to work 12-Hour shifts.


* IAED EMD-Advanced certification required within 3 months of hire.


* Adult/Child CPR and First Aid certifications required within 1 month of hire.


* Skilled in reading and writing English.


* Ability to communicate clearly on the radio and telephone.


* Ability to record, transmit, and report information accurately.


* Ability to efficiently utilize all equipment assigned to him/her.


* Ability to manage multiple tasks simultaneously.


* Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.


* Ability to understand basic computer applications.


* Must possess IAED EMD-Advanced Certification within 3 months of hire.



EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

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