Switchboard Operator

At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.

Central Maine Healthcare is seeking a Switchboard Operator to join our Support Services team

This is a full time, benefits eligible position. Starting pay is $18.25.

The Switchboard Operator is the initial contact for the facility or department and operates a telephone console or switchboard to route incoming calls to the appropriate party. The general responsibilities of the position include those listed below, but Central Maine Healthcare (CMH) may identify other responsibilities of the position.

Education and Experience:

* High School diploma, GED or equivalent experience preferred.



What It's Like Working At CMH:

We are all about our team members growth and health. That why we prioritize work/life balance, community-based wellness initiatives and tuition reimbursement or student loan repayment for ALL of our team members.

CMH offers a robust benefits package that includes:

* Robust Paid Time Off (PTO) program
* Medical plan with enhanced Tier 1 benefits provided within the CMH system.
* Dental plan
* Vision plan
* Health Savings Account (HSA)
* Basic Life insurance at no cost
* Supplemental Life insurance
* Long-term disability insurance
* 401(k) or 403(b) retirement savings plans
* Tuition IO partnership for student loan repayment assistance and tuition assistance
* Family leave program for Parental Leaves
* Comprehensive Wellness Program

Essential Duties:

* Understands and follows all policies and procedures.


* Operates a telephone console or switchboard to route incoming calls to the appropriate party.


* Receives and relays messages.


* May operate a paging system.


* May be asked to log calls and perform follow-up.


* May supply information to callers and record messages.


* May perform additional clerical duties.


* Works with customers to ensure satisfaction in such areas as quality, service, and problem resolution.


* Reports all accidents and injuries in a timely manner and identifies and corrects unsafe work conditions with management oversight.


* Follow and uphold HIPAA-applicable rules and processes to protect and secure Protected Health Information (PHI)


* Complies with all company safety and risk management policies and procedures.


* Reports all accidents and injuries in a timely manner.


* Participates in regular safety meetings, safety training, and hazard assessments.


* Applies all applicable OSHA and related local safety requirements to all assigned work.


* Performs all work in accordance with established safety procedures.


* Attend training programs (classroom and virtual) as designated.


* Perform other duties and responsibilities as assigned



Knowledge, Skills, and Abilities:

* Ability to engage patients and team members utilizing the CMH Experience Standards

I am creating a warming, caring, and non-judgmental environment

I am actively listening and seeking information

I am honest, truthful, and consistent

I am respectful, treating all individuals with dignity and empathy

I am serving as a role model, taking both initiative and ownership when appropriate

I am working collaboratively and demonstrating teamwork

I am resilient and adapt to change in positive ways.


* Ability to present self in a highly professional manner to others and understands that honesty and ethics are essential.


* Ability to maintain a positive attitude.


* Ability to communicate with co-workers and other departments with professionalism and respect.


* Ability to maintain a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.


* Ability to provide clear directions and respond accordingly to employees.


* Ability to use all relevant electronic and communication devices.


* Knowledge of and proficiency in all OSHA and local requirements related to all assigned work.


* Willingness to be open to learning and growing.


* Maturity of judgment and behavior.


* Maintains high standards for work areas and appearance.


* Attends work and shows up for scheduled shifts on time with satisfactory regularity in light of CMH time and attendance policy and/or client operating hours.


* Ability to work a flexible schedule.


* Must comply with any dress code requirements.


* Must be able to work nights, weekends, and some holidays.


* Must have basic phone and computer skills (email, texting, etc.).


* Good attention to detail.


* Ability to work well under pressure.


* Excellent oral, written, organizational, and communication skills.


* Ability to work well alone and in a team.



If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application