Assistant Store Manager

Why Northeast Patients Group?

Northeast Patients Group DBA Wellness Connection of Maine is a subsidiary of Acreage Holdings, Inc., a leading vertically integrated, multi-state operator in the United States cannabis industry. Acreage dug its roots in the cannabis industry back in 2011 and has successfully grown its footprint across several states ever since Acreage also continues to expand its brands such as The Botanist, Superflux, and Prime in current and new markets.

As industry leaders today, we have a responsibility to create a sustainable, diverse, equitable and inclusive industry for present and future generations. We stand strong behind our mission, which is to combine operational excellence with a burning passion, by cultivating, producing, and dispensing the highest quality cannabis products and brand experienced. By making quality cannabis accessible, we hope to inspire everyone to embrace cannabis as a force for good in the world.

Who you'll work for: Northeast Patients Group DBA Wellness Connection of Maine

Our Culture:

Here at Northeast Patients Group DBA Wellness Connection of Maine we believe in people first. We value our people and encourage continuous opportunities to learn, develop, and grow. We pride ourselves in innovation and passion for the cannabis industry.

We are always looking for motivated people who share our vision to join our team. Think you have what it takes? Then come grow with us

About the Role:

The Associate Store Manager is responsible for providing support to the Store Manager in all aspects of day-to-day operations, including overseeing all Lead Budtenders and Budtenders. The successful candidate will possess outstanding customer service skills, a problem-solving attitude, strong desire for self-improvement, attention to detail, strong interpersonal abilities, solid administrative/clerical and time management skills, and the desire to progress into a management position. The Associate Store Manager is also responsible for upholding the mission and values of the company and ensuring that his/her team delivers Customer Service Excellence at all times.

How you'll make a difference:

The main responsibilities of the Associate Store Manager include interacting with, educating, and advising customers face-to-face and by phone; record-keeping; monitoring inventory and cash management; interacting with local service providers; and helping to maintain a clean, safe, and welcoming facility inside and out. The ASM is also responsible for supporting the SM with scheduling and overseeing the day-to-day duties of the Lead Budtenders and Budtenders at one of our four dispensaries.

* Delivers a superior level of customer service, both in person and on the phone, coaches Budtenders and Lead Budtenders on the commitment to Customer Service Excellence
* Consistently models professionalism; serves as a role model to dispensary staff during periods of high stress and ambiguity
* Maintains highest level of compliance at all times and ensures all proper legal and Company policies and procedures are strictly followed
* Evaluates dispensary processes with Store Manager to ensure maximum efficiency
* Becomes a subject matter expert; assists customers and coaches Budtenders to both advise and educate members on the safe dosage and other aspects of the medicine
* Diffuses difficult situations and ensures issues are resolved to the member's satisfaction while upholding company standards
* Approaches difficult conversations with employees and uses diplomacy in human resources issues; requests guidance from the Human Resources Manager and/or Store Manager when handling delicate employee relations situations
* Oversees inventory and cash management, daily and weekly, including accepting/initiating product transfers, proper product disposal, regular bank deposits; responsible for training Budtenders and Lead Budtenders on proper cash handling and inventory management
* Maintains a clean, safe, and welcoming environment inside and outside the facility; has a high attention to detail and regularly reviews facility needs and communicates them to the appropriate parties
* Is a brand ambassador; may attend outreach events during and outside of regularly scheduled work hours
* Performs additional duties assigned by the Store Manager

Skills to be Successful (minimum qualifications):

* Must be 21 years of age or older
* High School diploma or equivalent
* 2 years post-secondary education in a related field preferred
* 2+ years' experience in a fast-paced client-service intensive industry - hospitality and retail background preferred
* 1 year of experience in a management or team lead role (building and leading a team to success; lead by example)
* Work history showing progressive responsibility, willingness to accept additional projects or challenges.
* Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems)
* Thorough understanding of how to achieve results in a highly compliant environment
* Arithmetic necessary for basic inventory and cash management
* Familiarity with history and varieties of cannabis preferred but not required
* Outstanding phone, email, and in-person customer service skills/etiquette
* Ability to communicate clearly and calmly in a positive and didactic manner
* Skilled in performing job duties in a fast-paced environment with the ability to stay even keeled in periods of stress
* Demonstrated proactivity, flexibility, adaptability, and multi-tasking
* Ability to maintain confidentiality and a high level of ethical conduct; absolute reliability and integrity
* Skilled in accurate cash management and inventory control
* Ability to effectively plan and prioritize with focus and attention to detail
* Ability to work effectively in both leading and being part of a team

Perks & Benefits:

* Full suite of medical, dental, and vision insurance
* Paid parental leave
* 401 (k)
* Paid Time Off
* Short Term and Long-Term Disability
* Employee Assistance Program
* Employee life insurance and supplemental life
* Spouse and child life and ADD&D
* Pet insurance
* FSA and HSA available
* Based on eligibility.

Schedule:

* Weekday and Weekend Availability
* 5, 8-hour shifts
* Store open 7 days a week from 10 am - 8 pm

Subject to change as business needs.

Work Environment and Physical Demands:

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

* Must be able to work quickly but efficiently, while maintaining the integrity of the product.
* Light to moderate lifting of up to 50 lbs.; heavier weights with assistance.
* Must be able to stand for prolonged periods of time.
* Must have reliable transportation
* Must pass a background check (state mandated)

DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of employees assigned to this job.

Code of Conduct:

All employees are expected to represent the values and maintain the standards contained in the Code of Conduct.

Northeast Patients Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Northeast Patients Group. If you need assistance with completing an online application due to a disability, please send a request to HRTeam@acreageholdings.com. Please be sure to include "Accommodation Request" in the subject line.