Call Center Rep

4 weeks ago


Tyler, United States Ardent Health Services Full time

Overview

oin our team as a day shift, full-time, Central Scheduling Call Center Representative in Tyler, TX.

Fulfilling your purpose begins here:

People First, Always. Here's how we take care of our people:

* Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more

Your team is bigger than your department:

* UT Health East Texas Physicians has over 90 primary and specialty care clinics, providing comprehensive medical education and innovative research. There are also residency programs throughout our hospitals and clinics actively training the medical leaders of the future.
* We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.

Responsibilities

* Maintain acceptable ACD (automated call distribution) call statistics
* Demonstrate proficiency and skill in call control and call steerage.
* Understand and take appropriate intervention for call queue management at an agent level.
* Accurately performs the transferring of customers to the appropriate areas.
* Accurately perform call distribution and effectively executes paging and messaging services
* Accurately perform data entry at time of call using appropriate call center software systems
* Effectively distributes patient email
* Maintains a constructive working relationship with clients, physician offices, co-workers, supervisors and others as needed
* Participates in department in-services and meetings
* Adheres to the policies and procedures of the organization and the call center
* Maintains confidentiality of all interactions
* Maintains a clean, efficient work area
* Becomes knowledgeable about call center office equipment
* Other duties as requested

Qualifications

Job Requirements

* High school diploma or equivalent

Preferred Job Requirements

* Two (2) years of college
* Basic typing skills of 35 wpm
* Knowledge of basic medical terminology



  • Tyler, United States Austin Bank Full time

    ** Customer Service Rep. I in Tyler Med Center** **Job Category****:** Austin Bank Job Family **Requisition Number****:** CUSTO001879 Showing 1 location **Job Details** **Description** Includes the following: Other duties may be assigned. Employee is responsible to understand and comply with regulatory requirements for financial transactions, most...

  • Patient Services Rep

    2 weeks ago


    Tyler, United States Tyler Regional Hospital Full time

    OverviewJoin our team as a day shift, full-time, Pain Management Clinic Patient Services Rep in Tyler, TX. Fulfilling your purpose begins here: People First, Always. Here's how we take care of our people: Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company...


  • Tyler, United States Ardent Health Services Full time

    Overview oin our team as a day shift, full-time, Scheduler for our Contact Center in Tyler, TX. Fulfilling your purpose begins here: People First, Always. Here's how we take care of our people: * Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match,...


  • Tyler, United States BlueSprig Full time

    : Position Summary: The Center Ops Supervisor, COS is a non-exempt role responsible for the day-to-day operational support of the center. This position works with the Director of Clinical Operations to ensure excellence in delivery and execution of daily operations. This position is responsible for schedule maintenance, Central Reach upkeep, authorization...

  • CRNA Opportunity

    3 days ago


    Tyler, United States Pacific Companies Full time

    Job DescriptionJob DescriptionPacific Companies is proud to represent a new CRNA opportunity to join to join an award-winning system for excellence of care. This CRNA group is tenured and has low turnover and are adding providers because of program growth.Employed Opportunity with an integrated, not-for-profit, multispecialty group with over 1000...

  • Gutter Sales Rep

    4 days ago


    Tyler, United States Brothers That Just Do Gutters - Tyler Full time

    Job DescriptionJob DescriptionWho Are We? The Brothers that just do Gutters are a full-service rain gutter and gutter guard franchise. We repair, install, and maintain Seamless Gutters, Gutter Guard, Specialty Gutters and many other services. The Brothers currently have multiple locations across the United States. We are a performance-based company with...

  • Gutter Sales Rep

    5 days ago


    Tyler, United States Brothers That Just Do Gutters - Tyler Full time

    Who Are We? The Brothers that just do Gutters are a full-service rain gutter and gutter guard franchise. We repair, install, and maintain Seamless Gutters, Gutter Guard, Specialty Gutters and many other services. The Brothers currently have multiple locations across the United States. We are a performance-based company with clearly defined career paths laid...


  • Tyler, United States ATWOOD DISTRIBUTING INC Full time

    An Atwoods distribution center associate is responsible for a variety of functions including but not limited to: •Working merchandise that doesn't get shipped out as box quantity •Lifting boxes of merchandise to be placed on a card or table to be sorted by items •Using an RF gun scans upc to get a breakout for each store •Checking off paperwork for...


  • Tyler, United States Ardent Health Services Full time

    UT Health East Texas in Tyler, TX- 90 mi from Dallas, is searching for a skilled, faculty BE/BC Rheumatologist to take over an established practice- UT Health Rheumatology. Candidates should be proficient in following treatment/injections/procedures: CMC Joint, knee, trigger finger, Trochanteric, and injections for bursitis and the ankle and shoulder...


  • Tyler, United States Med Career Center, Inc Full time

    JOB DESCRIPTION: Medical Center in eastern Texas is recruiting a full-time Certified Nurse Midwife to join our established, hospital-employed group. The incoming provider will join two OB/Gyn's, 1 GYN physician, one CNM, and one FNP providing women's health services to the community. 1:3 OB call with physician on backupClinic and hospital...


  • Tyler, United States Ardent Health Services Full time

    UT Health East Texas in Tyler, TX- 90 mi from Dallas, has an opportunity for a skilled Rheumatology Nurse Practitioner for its employed practice- UT Health Rheumatology. About Your Work: * Outpatient-Only * Joining 1 physician * Onsite Testing, Imaging, Lab, Pharmacy, and Cardio-Pulmonary Available * Schedule: Monday-Friday, 8 a.m. to 5 p.m. * Weekly...


  • Tyler, United States Park Place Nursing & Rehabilitation Center Full time

    Park Place Nursing & Rehabilitation Center - Paid CNA Training Program Park Place Nursing & Rehabilitation Center Tyler, TX   Have you ever thought of a career in Healthcare, but did not have the training or skills needed?  Park Place Nursing & Rehabilitation Center in Tyler, TX is offering a Paid Certified Nursing Aide Training to provide you with the...


  • Tyler, United States Ardent Health Services Full time

    UT Health East Texas in Tyler, TX- 90 mi from Dallas, has an opportunity for a skilled Rheumatology Nurse Practitioner for its employed practice- UT Health Rheumatology.   About Your Work:   ·       Outpatient-Only ·       Joining 1 physician ·       Onsite Testing, Imaging, Lab, Pharmacy, and Cardio-Pulmonary...


  • Tyler, United States Ardent Health Services Full time

    UT Tyler Health Science Center located in Tyler, TX- 90 mi from Dallas and Shreveport, LA, is searching for a Clinical Neuropsychologist in an effort to help grow the organization's clinical footprint. The candidate will enjoy providing exceptional clinical care in the outpatient setting. Requirements: * A Doctorate in Psychology is required, as well as...


  • Tyler, United States UT Health Science Center Full time

    Job Summary: Responsible for exemplifying the UT Tyler Health Science Center’s Mission, Vision and Values, providing outstanding customer service the Community Health Worker (CHW) Apprentice will function as a team member to assist with more than one project by providing patient/family support to help community members and patients to achieve good health...


  • Tyler, United States Cable's Roofing & Solar Full time

    Job DescriptionJob DescriptionCable's Roofing is looking for a Customer Service Specialist to join our team in our Tyler, Texas office. This person will drive both potential customer lead intakes and customer satisfaction by fielding inquiries, creating leads for sales reps, addressing customer issues and warranty claims, soliciting and processing...


  • Tyler, United States UT Health Science Center Full time

    Position Summary: Responsible for the performance of PC systems, equipment maintenance, review of application software and generalsupport for users of PCs. Install, maintain, enhance and support of the software and hardware for associated PCs.Diagnose and recommend solutions for PC problems. Assist with the relocation of PC computers and associatedperipheral...


  • Tyler, United States Brady Industries Full time

    About BradyIFS + Envoy Solutions~ Winning Together In December 2023, BradyIFS with Envoy Solutions to become the largest independent janitorial supply and foodservice distributor in the Western United States. As BradyPlus, we collectively service more than 55,000 customers from nearly 180 distribution points around the country. BradyPlus focuses on solution...


  • Tyler, United States The Medicus Firm Full time

    No Weekends-No Call South of Dallas100% Outpatient SettingAbout the PositionHospital-employedMonday-Thursday 8am-5pm, half day FridaysNo Weekends-No CallEstablished multi-specialty practice & referral base; 100K service area7,000 sq. ft. state-of-the-art clinic (1/2 mile from the hospital)Avg. 18-22 patients per dayRealisticearning potential above $350K...

  • Lone Star Outpatient

    2 months ago


    Tyler, United States The Medicus Firm Full time

    No Weekends-No Call South of Dallas100% Outpatient SettingAbout the PositionHospital-employedMonday-Thursday 8am-5pm, half day FridaysNo Weekends-No CallEstablished multi-specialty practice & referral base; 100K service area7,000 sq. ft. state-of-the-art clinic (1/2 mile from the hospital)Avg. 18-22 patients per dayRealisticearning potential above $350K...