Customer Service Lead

3 weeks ago

Katy, United States Saks OFF 5TH Full time
Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.

What This Position Is All About:

Discover how we lead the market as the premier luxury-value destination by experiencing our assortment of brands and learning about the quality of our products alongside a team of proud innovators within the retail landscape.

We are looking for a reliable, driven, and team-oriented Selling and Service Supervisor (SSS) to join our team. As the Supervisor, you are responsible for ensuring delivery of exceptional customer service and the achievement of sales goals and key selling metrics. The Supervisor is responsible for driving sales and profit by developing the selling skills and behaviors of the Selling Specialists through training and holding associates accountable on processes, tasks, and product knowledge. You will enhance selling and service standards by creating a friendly environment, responding to customer needs directly or through other associates, resolving customer service issues, and supporting associates in delivering exceptional service. The Supervisor has overall responsibility for store sales associates, day-to-day front-line supervision, and task completion.

Become an expert within the off-price luxury market by staying up-to-date on product knowledge and become the driving force behind our sales by enhancing the Saks OFF 5TH clienteling experience. If you are a natural at building relationships, have an eye for style, and possess an engaging and upbeat personality - this is definitely an opportunity for you to shine

Who Are You:
  • Aspiring leader who can educate, drive results, and maintain high standards
  • You build morale and spirit within your team, share wins and successes, and encourage or contribute to open dialogue
  • Energetic sales professional who can easily adapt to changes and can be relied upon to consistently deliver exceptional results with little to no guidance
  • An out of the box thinker who shines in brainstorming sessions and generates a variety of approaches to problem solving including novel ideas
  • Confident and professional communicator

You Also Have:
  • High School Diploma or equivalent required; 4 year degree or relevant work experience preferred
  • 1+ years of supervisory experience with comparable volume or a proven track record of successfully supervising a selling workforce and achieving results
  • Ability to drive sales and service, establish and maintain client relationships, and complete operational tasks
  • Ability to train and coach associates on selling behaviors to ensure high performance
  • Flexibility to work evenings, weekends and public holidays

As The Selling and Service Supervisor, You Will:
  • Consistently greet customers and educate them on current promotions
  • Complete the markdown process in a timely manner with accuracy and according to company standards
  • Sign/advertise merchandise accurately according to directive and current promotions
  • Efficiently and accurately process sales transactions using the POS register system and adhere to checkout standards
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires and assist them in the fitting room to ensure proper sizing, color, fit, etc.
  • Collaborate with store management team to organize marketing and promotional campaigns, and to coordinate staff schedules and activities
  • Resolve customer issues while aligning to the core values of trust, integrity, and respect
  • Build rapport with customers and team, resulting in repeat customers and engaged associates
  • Maintain sales-floor standards, including replenishment and presentation, general appearance and cleanliness of the department
  • Participate and support in training for new company programs, procedures, and technologies
  • Consistently model and coach the selling behaviors to meet or exceed key performance indicators
  • Adhere to Asset Protection control and compliance procedures; maintain knowledge of all Health and Safety protocols and Emergency procedures to ensure the safety of our associates and customers alike
  • Efficiently complete tasks or special projects assigned by store leadership

Your Life and Career at Saks OFF 5TH:
  • Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
  • Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
  • A culture that promotes a flexible work environment
  • Benefits package for all eligible full-time employees (including medical, dental and vision)
  • An amazing employee discount and other exciting perks

#OFF5THSellingSupervisor

Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.

Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks OFF 5TH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Saks OFF 5TH welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Your Life and Career at Saks OFF 5TH:
  • Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
  • Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
  • A culture that promotes a flexible work environment
  • Benefits package for all eligible full-time employees (including medical, dental and vision)
  • An amazing employee discount and other exciting perks

Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.

We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

  • Customer Service Representative

    3 weeks ago

    Katy, Texas, United States Gordon Food Service Full time

    Company Overview: Gordon Food Service is a leading provider of food and supplies to small foodservice operators, families, non-profit organizations, and caterers. Our mission is to champion a 'Customer is King' environment and provide unparalleled customer satisfaction in the retail industry. We value our customers and strive to deliver exceptional service,...

  • Customer Service Lead

    4 weeks ago

    Katy, United States Saks OFF 5TH Full time

    Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores. What This Position Is All...

  • Health Care Customer Service Representative

    3 days ago

    Katy, United States State Collection Service Full time $15

    The GREAT STATE TEAM is seeking Remote Health Care Customer Service Representatives to join our fast-growing teams! As a Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is...

  • Customer Service Representative

    3 weeks ago

    Katy, Texas, United States Staff My Agency Full time

    **Company Overview**Staff My Agency, a leading provider of insurance services, is seeking a highly motivated and customer-focused Customer Service Representative to join our team. This is an excellent opportunity for individuals who enjoy helping others and want to build a rewarding career in the insurance industry.

  • Customer Service Representative

    7 days ago

    Katy, Texas, United States Penske Full time

    Penske, a leading transportation company, is seeking a Customer Service Representative to join their team. This role involves handling incoming sales and customer service calls in a busy Corporate Sales Center. You will explain sales procedures, respond to inquiries, and input customer information into the Salesforce.com database. Additionally, you will...

  • Customer Service Representative

    7 days ago

    Katy, Texas, United States Penske Full time

    Penske is a leading transportation company seeking a Customer Service Representative to join their team. This role involves handling incoming sales and customer service calls in a fast-paced Corporate Sales Center.The ideal candidate will be responsible for:Explaining sales procedures and responding to inquiriesInputting customer information into the...

  • Customer Service Liaison

    1 week ago

    Katy, Texas, United States Aqua-Tots Development Full time

    Aqua-Tots Development is a dynamic and fast-paced swim school looking for a Customer Service Liaison to join our team.OverviewAs a Customer Service Liaison, you will be responsible for upholding the Aqua-Tots Core Values in every interaction, whether with children, parents, or staff members.Salary and BenefitsThe estimated annual salary for this role is...

  • Customer Service Representative

    2 weeks ago

    Katy, Texas, United States Express Employment Professionals Full time

    Company OverviewExpress Employment Professionals is a leading staffing company in Houston, dedicated to helping job seekers find the right opportunity for their skills and experience. Our team is committed to providing exceptional customer service to clients and candidates alike, while upholding the highest standards of professionalism and integrity.About...

  • Customer Service Ambassador

    3 weeks ago

    Katy, Texas, United States Ajilon Full time

    Ajilon is a leading provider of human capital management solutions. We are currently seeking a Customer Service Ambassador to join our team.As a Customer Service Ambassador at Ajilon, you will be responsible for addressing member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc. You will...

  • Food Service Team Lead

    1 month ago

    Katy, Texas, United States Smashburger Full time

    We're looking for a motivated Food Service Team Lead to join our team at Smashburger. In this role, you'll be responsible for leading a team of servers and hosts/hostesses, ensuring that every guest has an exceptional dining experience.About the RoleAs a Food Service Team Lead, you'll be responsible for supervising a team of servers and hosts/hostesses,...

  • Customer Service Coordinator

    1 week ago

    Katy, Texas, United States SUNLINE PRODUCTS Full time

    Sunline Products, a leading apparel decorating company since 1993, is seeking a highly skilled Customer Service Coordinator to join our dynamic team. We're the go-to source for custom apparel, eye-catching signs, and jaw-dropping graphic designs.This role involves being the vital link between sales, clients, and production departments. Your mission? Ensure...

  • Customer Service Representative

    7 days ago

    Katy, Texas, United States Domino's Pizza LLC Full time

    Company OverviewDominos Pizza LLC is a leading pizza delivery and carry-out chain with over 15,000 locations in over 85 countries. Our mission is to be the best pizza delivery company in the world by being faster, friendly, and hotter.As a Customer Service Representative at Dominos, you will be an integral part of our team, working closely with customers,...

  • Sales and Customer Service Representative

    2 weeks ago

    Katy, Texas, United States CVS Health Full time

    **About CVS Health:**CVS Health is a leading healthcare provider offering a wide range of services, including pharmacy, health insurance, and retail store operations.**Salary Information:The estimated annual salary for this position ranges from $25,000 to $40,000, depending on the location and level of experience.**Job Description:As a Sales and Customer...

  • Customer Service

    5 months ago

    Katy, United States Houston Consumer Connect Full time

    Company Overview: We are a rapidly expanding local start-up specializing in residential sales and customer enrollment services. Our mission is to provide exceptional solutions to homeowners while delivering top-notch customer experiences. As we continue to grow, we are seeking an enthusiastic and motivated Entry Level Customer Service & Sales Associate to...

  • Automotive Aftermarket Services Inventory Lead

    1 week ago

    Katy, Texas, United States Automotive Aftermarket Services Full time

    Job Title: Automotive Aftermarket Services Inventory LeadCompany OverviewA reputable provider of automotive aftermarket services seeks an experienced Automotive Aftermarket Services Inventory Lead to oversee the efficient operation of its parts department. As a key member of our leadership team, you will be responsible for driving business results, improving...

  • Automotive Service Technician

    2 weeks ago

    Katy, Texas, United States Sun Auto Service Houston Full time

    About the Company">Sun Auto Tire & Service is a leading provider of automotive repair and preventative maintenance services in Texas, with multiple locations across the state. We are committed to delivering exceptional customer service and offering competitive salaries and benefits to our employees.

  • Customer Service Sales Representative

    3 weeks ago

    Katy, United States StaffMyAgency LLC Full time

    Kyle Lindner - State Farm Agency, located in Katy, TX has an immediate opening for an Account Manager. Insurance experience is not required as we will train the right person with the right personality and skill set!We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience....

  • Customer Service Sales Representative

    4 weeks ago

    Katy, United States StaffMyAgency LLC Full time

    Kyle Lindner - State Farm Agency, located in Katy, TX has an immediate opening for an Account Manager. Insurance experience is not required as we will train the right person with the right personality and skill set!We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience....

  • Customer Service Associate

    1 week ago

    Katy, Texas, United States Zara Pham - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated individual to join our team as an Account Representative. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and thrive on helping others. In this role, you will have the chance to develop leads, schedule appointments, identify customer needs, and market appropriate...

  • Customer Service Representative Fueler/Washer

    7 days ago

    Katy, Texas, United States Penske Full time

    Penske is a leading logistics company that offers a range of services to support its customers. As a Customer Service Representative Fueler/Washer, you will play a key role in ensuring the smooth operation of our fueling and washing services.The estimated salary for this position is $40,000 - $55,000 per year, depending on experience and qualifications.This...