PRODUCT SERVICE SUPERVISOR-Eugene Franklin Boulevard

1 month ago


Eugene, United States Astec Industries Inc Full time

SUMMARY

The Product Service Supervisor will manage day-to-day technical support operations within ATAC (Astec Technical Assistance Center) for designated product line. This position will also work cross-functionally within Astec to assist with warranty claims, product improvements and other service support items.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Organize and coordinate staff to effectively provide technical service assistance for our internal staff, distributors and/or customers
* Provide a method and solution for correction of field problems and provide technical data
* Engage with customers and dealers regularly on field service support
* Work cross-departmentally to develop service solutions for customers and dealers
* Assist with developing operation and maintenance best practices
* Provide analytics to engineering, manufacturing, quality and other departments for proactive issue resolution
* Assist in warranty process as technical liaison

SUPERVISORY REQUIREMENT

Product Service Supervisor may supervise site technical service personnel.

KNOWLEDGE, SKILLS AND ABILITIES

* High school diploma is required
* Minimum 5 years of career experience in service operations is required
* Basic understanding of business, operations, sales, product applications and customer service principles
* Excellent interpersonal, communication, collaboration, negotiation and leadership skills are required
* Ability to travel overnight and work long hours is required. Overseas travel may be required; necessary to obtain and maintain a passport is required



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