Auto Injury Program Specialist
3 weeks ago
As Southeast Orthopedic Specialists continues to grow, we are looking for a AIP Specialists.
Please see below for the functions and requirements to be an AIP Specialist with Southeast Orthopedic Specialists.
ESSENTIAL FUNCTIONS
- Takes inbound calls from patients and outside providers to set up patient charts, schedule appointments. Answers questions and provides information pertaining to well-defined areas, which require interpretation of policy.
- Reviews accounts and forms for accuracy and completeness.
- Responsible for sending documentation and claims for each patient visit to the correct insurance carrier.
- Communicates verbally and in writing regarding patient status and treatment plans with attorneys.
- Responds to telephone calls from internal staff, patients, adjustors, and attorneys.
- The job holder must demonstrate current competencies for job position.
EDUCATION
- High school diploma/GED or equivalent working knowledge preferred.
EXPERIENCE
- One-year medical billing or medical business office experience in physician office or hospital environment; OR
- One-year customer service experience in retail, sales, or insurance; OR
- One-year experience in the insurance industry.
- Auto Injury experience is preferred.
REQUIREMENTS
- Excellent verbal and written communication skills.
- Ability to work productively in a fast-paced environment.
- Ability to learn and retain company policies, state and federal policies, and workflow processes.
KNOWLEDGE
- Knowledge of auto insurance and/or healthcare insurance
- Knowledge of physician group operation and clinic policies.
- Knowledge of insurance verification processes.
SKILLS
- Skill in Microsoft applications, specifically Excel and Access.
ABILITIES
- Ability to proficiently use arithmetic calculations in data collection and interpretation.
- Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, families, physicians, management and other staff.
- Ability to communicate openly and honestly with management and staff.
ENVIRONMENTAL WORKING CONDITIONS
- Normal office environment
PHYSICAL/MENTAL DEMANDS
- This can occasionally be a high-stress work area requiring ability to make quick decisions, while being organized and prioritizing appropriately.
- Requires sitting and standing associated with a normal office environment.
- Some bending and stretching required.
- Manual dexterity using a calculator and computer keyboard.
ORGANIZATIONAL REQUIREMENTS
- HOPCo Mission, Vision and Values must be acknowledged and adhered to
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