Transplant Center Clinical Assistant, Main Campus MTI
4 weeks ago
Transplant Center Clinical Assistant is an unlicensed individual who is trained in the additional specialized needs of the transplant patient to assists the Transplant Clinical Coordinator in carrying out supportive services for the management of the transplant candidate, recipient and living donor.
Duties & Responsibilities
Schedules patient appointments, reinforces purpose of procedure and relevance to transplant status. Initiates scheduling of tests/procedures during or immediately after clinic visit based on program protocol. Generates Transplant Specific Medical Records, identifies key documents required for regulatory compliance review, identifies missing documents, and alerts Clinical Manager in real time. Prepares Transplant Specific documentation tools, informed consent documents, current SRTR data set, deceased donor organ acceptance criteria consents, and patient education materials for patient encounter based on organ type, candidate or recipient or living donor. Has knowledge and understanding of the standard evaluation for transplant or living donation or post-transplant follow-up tests and procedures, and independently initiates f/u on these results, compiling the records for review by the Transplant Clinical Coordinator. Assists the Transplant Clinical Coordinator in preparing patients and living donors for presentation to the organ specific listing committee, collecting, collating and organizing the medical records and key information in pre-defined format to comply with UNOS and CMS regulatory requirements. Triages patient and family calls, consulting department calls and prioritizes for the Transplant Clinical Coordinator and independently researches and presents identified information to the callers within the scope of their role. Generates template letters, identifying sequence of form letter following department protocols to maintain communication with dialysis units, referring MD's, physician specialists, and patients. Copies, faxes, compiles documents as per protocol or as requested. Assumes responsibility for improving and maintaining current level of skills and knowledge including attending patient listing meeting and multidisciplinary meetings, educational offerings and self directed reading. Is responsible for initiating actions based on department protocol specific to a transplant phase or organ type, based on progress of a patient through the transplant process and directly supports and assists the Transplant Clinical Coordinator in the management of patients. Communicates with patients, living donors, referring physicians, dialysis unit staff, insurance carriers and other entities who interact with the transplant department on a daily basis displaying a knowledge and understanding of the uniqueness of the transplant patient and the transplant process. Attends (2) educational webinars scheduled via the MTI Quality Program throughout the calendar year. Attends as needed and actively participates in program specific quality meetings and discussions. Attend patient selection committee meetings and other patient care related program meetings as indicated. Provides substantive feedback from a process and/or operational perspective during any multidisciplinary meetings and discussions. Assist program and Clinical Coordinators with quality metrics related to specialty as identified throughout the year. Served on a departmental or interdepartmental PI Team that has improved a process (PDSA-team). Participation in at a minimum of (1) performance improvement project during the calendar year. Assist Clinical Coordinator with follow-ups to assess outcome of projects and/or improvements. Follows and performs all related unit specific policies and procedures, as detailed on the unit specific competency check-list. Utilizes job and unit specific equipment as required. Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs all other related job duties as assigned.
Qualifications
Education
High School diploma is required.
Experience
Generally requires 0 to 3 years of related experience.
License/Certification
Valid license or certification is required as needed, based on the job or specialty.
Knowledge/Skill/Abilities
Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications. Must meet and maintain current all unit specific and organizational skills/competencies, certifications/licensures, as required by the nursing area.
Physical Demands
Job function requires extended standing or walking. Must be able to carry objects weighing 21 to 50 pounds. Able to lift or move objects weighing 51 to 100 pounds with the use of appropriate devices. Jobs in this group require frequent visual acuity to perform activities related to extended use of computers. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).
Work Environment
Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May also be exposed to needle sticks, airborne infections, medical gases, X-Ray, chemical exposures and other potential hazards. Must wear Personal Protective Equipment (PPE) when exposed to infectious/clinical hospital environment. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).
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