ServiceNow Program Manager

3 weeks ago

Washington, United States Hruckus LLC Full time

Veteran Firm Seeking a ServiceNow Program Manager for an Onsite Assignment in Washington, DC

My name is Stephen Hrutka, and I lead a Veteran-owned consulting firm in Washington, DC, focused on strategic sourcing, supply chain, and IT Staffing.

We want to fill a ServiceNow Program Manager role for OCTO - Office of the Chief Technology Officer with the DC Government.

The ideal candidate has 11+ years of BA experience, 8+ years of experience in IT project/program management, including planning, budget tracking, status reporting, and risk management, and 5+ years of experience with the ServiceNow platform, including implementation and ongoing enhancements among multiple stakeholder organizations.

If you're interested, I'll gladly provide more details about the role and further discuss your qualifications.

Thanks,

Stephen M Hrutka

Principal Consultant

www.hruckus.com

Executive Summary: HRUCKUS is looking to hire a ServiceNow Program Manager who will use their knowledge and experience, preferably in customer service and service delivery platforms, to advise OCTO leadership on change implementation and project delivery.

Position Description: As the ServiceNow Program Manager, your platform-related duties encompass budget management, project prioritization, resource allocation, ticket backlog management, customer expectation management, vendor relationship management, and expanding platform usage. Additionally, you will develop roadmaps, provide leadership transparency, collaborate with other teams, and align platform direction with business needs.

Position Responsibilities:

* Creating a detailed plan for project execution
* Managing implementation processes, including project financials, progress tracking, and metrics
* Monitoring the change control process, testing, release to production, and delivery
* Ensuring projects are delivered on time, within budget, and within scope
* Managing relationships with stakeholders and third parties
* Measuring project performance
* Creating and maintaining project documentation
* Performing risk management
* Providing regular updates to senior management

Position Duties:

* This position will be crucial in overseeing the full lifecycle management of IT products within the ServiceNow application suite.
* Lead in the strategic planning of IT product lifecycles, guiding them from conception to implementation.
* Lead as the Senior Program Manager, specifying requirements, ideating, and managing the technical development and launch of new IT products.
* Collaborate closely with customers, understand their business objectives, and lead technical discussions to align with their strategic objectives and priorities.
* Ensure ServiceNow Solution Design is aligned with the business needs while also designing sustainable solutions.
* Provide expertise on the capabilities of the ServiceNow platform and the vendor's product roadmap.
* Work with your team to facilitate their growth and provide mentorship, supporting their professional development.

Position Qualifications:

* Minimum 8 years in IT project/program management and 5 years in Agile development
* Excellent oral and written communication skills, effective in challenging and evolving environments
* Expertise in program/project planning, budget tracking, status reporting, risk management
* Proficient in analysis, requirements gathering, testing, quality assurance, change management, operations and maintenance support
* Experience managing User Stories and Product Backlog in ServiceNow
* Bachelor's Degree or equivalent work experience

Minimum Education/Certification Requirements : Bachelor's degree in IT or related field or equivalent experience; or a current Project Management Professional (PMP) Certification

Skills Matrix: Skill Required/ Desired Years of Experience Demonstrated experience IT project/program management, including planning, budget tracking, status reporting, risk management Required 8 Demonstrated experience with the ServiceNow platform, including implementation, and ongoing enhancements among multiple stakeholder organizations Required 5 Demonstrated experience with ServiceNow's capabilities in the IT Service Management function Required 5 Experience managing User Stories and Product Backlog in ServiceNow Required 5 Demonstrated experience with Agile Software development methodology, including qualitative and quantitative measurement of quality Required 5 Experience with briefing C-suite staff on the status of enterprise projects Required 4 11-15 yrs. BA experience Required 11 11-15 yrs. Software Development Lifecycle experience Required 11 11-15 yrs. requirements gathering and documentation Required 11 11-15 yrs. MS Office/PowerPoint experience Required 11 Bachelor's degree in IT or related field or equivalent experience Required

  • ServiceNow Program Manager

    3 weeks ago

    Washington, United States Lorven Technologies Full time

    Job Title: ServiceNow Program Manager Location: Washington, DC (Onsite) Duration: 1 Year Contract Position Responsibilities: Creating a detailed plan for project execution Managing implementation processes, including project financials, progress tracking, and metrics Monitoring the change control process, testing, release to production,...

  • ServiceNow Program Manager

    4 days ago

    Washington, United States AHU Technologies Inc Full time

    Job DescriptionJob DescriptionTITLE: ServiceNow Program ManagerLOCATION: Washington, DC/ OnsiteMINIMUM EDUCATION: Bachelor's degree in IT, related field, or equivalent experience.REQUIRED EXPERIENCE: 16 yearsINTERVIEWS: Webcam OnlyJob Description:The Client is looking for a ServiceNow Program Manager who will use their knowledge and experience,...

  • ServiceNow Program Manager

    3 weeks ago

    Washington, United States Go intellects Inc Full time

    Job DescriptionJob DescriptionAs the ServiceNow program manager, your platform-related duties encompass budget management, project prioritization, resource allocation, ticket backlog management, customer expectation management, vendor relationship management, and expanding platform usage. Additionally, you will develop roadmaps, provide leadership...

  • 11+ years ServiceNow Program Manager

    3 weeks ago

    Washington, United States AHU Technologies Inc Full time

    Job DescriptionJob DescriptionRole : ServiceNow Program ManagerLocation : Washington DC (Onsite)Client : DC governmentJob Description:As the Director of ServiceNow, you will manage and supervise multiple teams responsible for maintaining the ServiceNow platform. Your platform-related duties encompass budget management, project prioritization, resource...

  • ServiceNow Program Director

    3 weeks ago

    Washington, United States AHU Technologies Inc Full time

    Job DescriptionJob Description*Demonstrated experience IT project/program management including planning, budget tracking, status reporting, risk management*Demonstrated experience with ServiceNow platform, including implementation, ongoing enhancements among multiple stakeholder organizations*Demonstrated experience with ServiceNow's capabilities in the...

  • ServiceNow Program/Project Manager

    2 weeks ago

    Washington, United States DT Professional Services Full time

    Job Summary: DT Professional Services is seeking a Program/Project Manager for a federal contract who will support the implementation and operation of an ServiceNow Enterprise Asset Management (EAM) and Integrated Facilities and Workplace Management System (IFWMS). The solution is required to be a Software as a Service (SaaS) system capable of being hosted...

  • ServiceNow Program/Project Manager

    6 days ago

    Washington, United States DT Professional Services Full time

    Job Description Job Description Job Summary : DT Professional Services is seeking a Program/Project Manager for a federal contract who will support the implementation and operation of an ServiceNow Enterprise Asset Management (EAM) and Integrated Facilities and Workplace Management System (IFWMS). The solution is required to be a Software as a Service (SaaS)...

  • ServiceNow Program/Project Manager

    2 weeks ago

    Washington, United States DT Professional Services Full time

    Job DescriptionJob DescriptionJob Summary:DT Professional Services is seeking a Program/Project Manager for a federal contract who will support the implementation and operation of an ServiceNow Enterprise Asset Management (EAM) and Integrated Facilities and Workplace Management System (IFWMS). The solution is required to be a Software as a Service (SaaS)...

  • ServiceNow Program Director

    1 day ago

    Washington DC, United States AHU Technologies Inc Full time

    *Demonstrated experience IT project/program management including planning, budget tracking, status reporting, risk management *Demonstrated experience with ServiceNow platform, including implementation, ongoing enhancements among multiple stakeholder organizations *Demonstrated experience with ServiceNow's capabilities in the IT Service Management...

  • ServiceNow Program Manager

    2 weeks ago

    Washington D.c., United States DMV IT Consulting Full time

    Hi Everyone, Please look into the requirement and share me relevant profiles to Role: ServiceNow Program ManagerLocation: Washington,DCJOB DESCRIPTION Responsibilities: 1. Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements. 2. Devises or modifies procedures...

  • ServiceNow Manager

    4 days ago

    Washington, United States Go Intellects Full time

    Benefits: Competitive salary As the ServiceNow program manager, your platform-related duties encompass budget management, project prioritization, resource allocation, ticket backlog management, customer expectation management, vendor relationship management, and expanding platform usage. Additionally, you will develop roadmaps, provide leadership...

  • ServiceNow Manager

    3 weeks ago

    Washington, United States Go intellects Inc Full time

    Job DescriptionJob DescriptionBenefits:Competitive salary As the ServiceNow program manager, your platform-related duties encompass budget management, project prioritization, resource allocation, ticket backlog management, customer expectation management, vendor relationship management, and expanding platform usage. Additionally, you will develop roadmaps,...

  • Sr Manager, Defense and Intelligence, Global Public Sector

    5 days ago

    Washington, United States ServiceNow Full time

    Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Sr Manager, Defense and Intelligence, Global Public Sector

    3 days ago

    Washington, United States ServiceNow Full time

    Job DescriptionJob DescriptionCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless...

  • Sr Manager, Defense and Intelligence, Global Public Sector

    5 days ago

    Washington, Washington, D.C., United States ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Business Development Manager

    3 hours ago

    Washington, United States ServiceNow Full time

    Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Sr Manager, Defense and Intelligence, Global Public Sector

    4 days ago

    Washington, D.C., United States ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • ServiceNow Program Manager

    2 weeks ago

    Washington, United States Lorven Technologies, Inc. Full time

    Job Title: ServiceNow Program Manager Location: Washington, DC (Onsite) Duration: 1 Year Contract Position Responsibilities: Creating a detailed plan for project execution Managing implementation processes, including project financials, progress tracking, and metrics Monitoring the change control process, testing, release to production, and delivery...

  • Advisory Solution Consultant

    5 days ago

    Washington, Washington, D.C., United States ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Advisory Solution Consultant

    4 days ago

    Washington, United States ServiceNow Full time

    Job DescriptionJob DescriptionCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless...