RN Clinical Liaison

4 weeks ago

Tampa, United States Chapters Health System Full time

It's inspiring to work with a company where people truly BELIEVE in what they're doing

When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success

Job Profile Summary

Role:

The Clinical Liaison Nurse is responsible for facilitating referrals in facilities as the Organization's representative.

Qualifications:

* Current Florida license as RN, current active single-state out-of-state nurse license, or current active multistate/compact nurse license
* Minimum of one (1) year of acute healthcare experience; hospice experience preferred
* Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
* Marketing or sales experience preferred
* Able to perform admissions in the acute care setting
* Ability to effectively communicate in English (written and verbal)
* Excellent customer service focus
* Detail oriented
* Ability to multitask and prioritize
* Ability to present oneself in a professional manner
* Ability to manage physical demands and emotional stress of workload
* Strong goal/outcome orientation with exceptional time-management skills
* Mobile Driver - Valid driver's license and automobile insurance per Company policy
* Reliable transportation to meet schedule

Competencies:

* Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

* Represent the Company professionally at all times through care delivered and/or services provided to all clients.
* Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
* Comply with Company policies, procedures and standard practices.
* Observe the Company's health, safety and security practices.
* Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
* Use resources in a fiscally responsible manner.
* Promote the Company through participation in community and professional organizations.
* Participate proactively in improving performance at the organizational, departmental and individual levels.
* Improve own professional knowledge and skill level.
* Advance electronic media skills.
* Support Company research and educational activities.
* Share expertise with co-workers both formally and informally.
* Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:

* Acts as the Organization's representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families and the general public.
* Presents services in an empathetic and compassionate manner and performs admission process.
* Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible clients meeting productivity expectations.
* Assertively handles any barriers to admissions of referred patients.
* Obtains medical record information for the referrals.
* Develops strong relationships with case managers, physicians, etc. at facilities.
* Works with Professional Relations Representatives (PRRs) to provide education on all available services.
* Provides care for any GIP patients in a hospital including daily visits, professional management oversight and case management of hospitalized A & B patients, performs documentation and coordinates efficient discharge.
* Communicates frequently with Patient Access and Care Connect staff to ensure timely follow-up.
* Performs other duties as assigned.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

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