Telephone Operator- UPMC Mercy

4 weeks ago


Pittsburgh, United States UPMC Full time

**UPMC Mercy is hiring a Full-Time Telephone Operator to support our hospital**

Telecommunications is a 24/7 department and supports the entire hospital with paging, phone calls and on-call schedules. This position works rotating shifts and candidates must be available for all shifts.

Preferred candidates will have excellent customer service skills or previous office/telephone experience.

**Purpose:**

Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

**Responsibilities:**

+ May train new operators.

+ May be required to do system data entry on request.

+ Provide service to multiple answering service clients utilizing individualized protocols.

+ Process appropriate emergency code or STAT page.

+ Initiate voice pages when required.

+ Provide Physician on call information to requesting individuals.

+ Use required phrasing at all times when answering telephone calls.

+ Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.

+ Determine callers requirements (extension desired, information requested, etc.) and transfer call.

+ Provide status report on any page in progress to the individual requesting the page.

+ High school graduate or equivalent.

+ 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.

+ Must be able to work all shifts, 7 days a week.

+ Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

**Licensure, Certifications, and Clearances:**

+ Act 34

**UPMC is an Equal Opportunity Employer/Disability/Veteran**


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